A Customer Case Study of Implementing an ITSM Connector for SAP
In our customer case study, we will highlight how Celsa Group, Europe’s leading producer of circular and low-emission steel, partnered with Adsotech and STA Consulting to enhance support operations by implementing STA ITSM connector into their SAP environment. Through this collaboration, they successfully streamlined ticket creation processes and improved average ticket resolution times by 10 – 45% (Depending on load and holiday season).
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