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What is SAP COE?
The SAP Center of Excellence (COE) provides business and application expertise to support the effective daily operations and improvement of SAP systems and solutions. SAP COEs provide functions such as implementing new SAP systems, designing new processes, optimizing existing processes, managing projects, providing user support and training, and keeping the SAP landscape running 24 hours a day, 7 days a week.
What is SAP COE?
The SAP Center of Excellence (COE) provides business and application expertise to support the effective daily operations and improvement of SAP systems and solutions. SAP COEs provide functions such as implementing new SAP systems, designing new processes, optimizing existing processes, managing projects, providing user support and training, and keeping the SAP landscape running 24 hours a day, 7 days a week.
Some of the benefits that a SAP COE offers include a repository of SAP deployment best practices, a central point-of-contact for all SAP-related matters, a place where strong competencies can be developed, a means to enhance the value of SAP solutions, improved SAP personnel retention, and improved service levels. While there is an investment involved in creating a SAP COE, with many organizations running dozens or hundreds of SAP systems, there can be a significant organizational benefit to setting up a COE.
Key Considerations for SAPinsiders
- Building a successful COE requires planning and investment, both from a financial and a resource perspective.According to David Jantzen and Dan Haynes of Deloitte, some of the key steps to setting up a successful SAP COE include ensuring appropriate leadership, defining how the organization will work, building tight relationships with business and IT teams, and defining appropriate metrics.
- You can boost the success of your SAP COE by developing and defining the right metrics. Many organizations view their SAP COE as little more than a support organization. However, given the value of SAP systems and the resources invested in the COE itself, this could limit the overall value the team can provide. By developing the right metrics, it is possible to transform the COE from a support team to a key part of the business. In this article SAPinsider speaks with Ken Grady of Novartis about how the company appropriately defined metrics to help transform its SAP COE into a valuable part of the business.
163 results
The Automation Blueprint to Simplify ERP CustomizationsJun 17, 2025 — The challenges of traditional ERP customization in SAP, lead to increased maintenance burdens and technical debt, and introduces the UiPath SAP Solution Extension (SolEx) as a superior automation-first strategy that enables organizations to enhance their ERP capabilities without compromising their system's core integrity, thereby facilitating modernization and agility.
3 minute read
Transforming ERP Landscapes: SAP Customer Evolution’s Exclusive EventsDec 2, 2024 — SAP's Customer Evolution Program facilitates the transition to cloud ERP solutions like SAP S/4HANA by offering tailored workshops and resources that empower businesses to adapt, collaborate, and scale effectively in a dynamic business environment.
3 minute read
Rise with SAP and the SAP Customer CoE – Virtual On-demand TrackMay 4, 2022 — Recorded April 2022: Every enterprise needs to develop new business models to avoid being disrupted, gain efficiencies to fund innovation, and transform mission critical systems without business risk. The sessions included in this site provide introductions to RISE with SAP and insight into it, affects different areas and how its benefits can be used to […]
1 minute read
SAP Customer CoE Insights and Customer Cloud Success: Virtual On-demand TrackMay 4, 2022 — Recorded April 2022:This track of sessions was designed to help SAP Customers gain the new practices, insights skills, and competencies you need for your organization to evolve you SAP Customer Center of Excellence to help reduce costs, improve operations and to continually drive value from SAP. There are many new SAP Technologies and Cloud Solutions for your CoE […]
1 minute read
From Control to Cloud: How Energy Transfer Chose its Own RISE with SAP PathFeb 9 — Energy Transfer's SAP modernization journey emphasizes a deliberate and controlled approach, successfully integrating a scalable S/4HANA platform alongside strategic acquisitions while carefully evaluating the compatibility and timing of adopting RISE with SAP's Customer Data Center model.
4 minute read
Colombina Implements SAP Cloud ERP Private to Improve Operational Efficiency Across RegionsJan 19 — Colombina has migrated to SAP Cloud ERP Private to standardize its global business processes, enhancing financial management and supply chain logistics across 16 regions, leading to significant operational improvements and better decision-making capabilities.
3 minute read
From “Steampunk” to ABAP Cloud: How SAP Unified Its ABAP Extensibility StrategyJan 19 — The transition from SAP’s 'Steampunk' era to the unified 'ABAP Cloud' model reflects a successful shift towards enforced cloud-native principles and API-first design for extensibility across SAP environments, ultimately streamlining development practices and enhancing upgrade stability.
4 minute read
Getting SAP Approvals into Microsoft Teams: Choosing the Right Integration ApproachJan 16 — This article outlines the main architectural approaches for delivering SAP approvals into Microsoft Teams, explains the business requirements that determine which approach fits best, and provides a practical framework to help organizations choose the right option for their SAP landscape. In many organizations, a two-minute SAP approval becomes a two-day delay simply because the approver […]
15 minute read
DIY or Done-for-You? Rethinking Tax Compliance Strategy in SAPFeb 25 — How Tax Compliance Is Changing in SAP Tax compliance in SAP is no longer just an IT decision. It’s a strategic risk decision. As governments shift to real-time, transaction-level enforcement, SAP customers are being forced to rethink how tax compliance fits into their S/4HANA, Clean Core, and data governance strategies. Many organizations are evaluating ERP-native […]
1 minute read