Mastering Intelligent Agreements with Docusign’s IAM Platform
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Key Takeaways
⇨ Intelligent Agreement Management (IAM) is crucial for modern businesses to navigate complexities and improve efficiency in managing agreements, ultimately aiding in regulatory compliance and operational success.
⇨ Docusign's new AI engine, Docusign Iris, and upcoming AI contract agents are designed to streamline agreement workflows, significantly reducing completion times from days to minutes while enhancing risk assessment and compliance.
⇨ Companies must leverage AI to remain competitive, as manual processes can lead to inefficiencies and missed opportunities. Continuous innovation in agreement management tools is essential to adapt to rapid changes and economic volatility.
Modern businesses have to keep up with an accelerated pace – complex challenges, volatility, and outdated processes can hamper digital businesses from achieving their main business goals.
One of the critical steps businesses can take to overcome these barriers is leveraging Intelligent Agreement Management (IAM). Better managing agreements helps companies to stay on top of their obligations, remain compliant with all regulations, and operate more efficiently.
This is why Docusign recently announced its breakthrough AI engine, Docusign Iris, that is purpose-built for IAM workflows. This new agent powers the Docusign IAM platform, helping businesses to better manage how they create, commit to, and manage agreements.
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Understanding IAM and AI
AI can be particularly effective in the area of IAM by accelerating workflows, reducing risk, and achieving better outcomes across the entire agreement lifecycle. Typically, contracts undergo manual reviews, which introduces more opportunities for errors and causes delays in important processes.
AI engines like Docusign Iris can analyze agreements quickly, flag risks, and identify issues that require human expertise. This transforms administrative bottlenecks into streamlined workflows and unlocks opportunities for growth.
Since its launch last year, the IAM platform has experienced rapid adoption, with over 10,000 customers processing tens of millions of agreements.
This shift means tasks that previously took days can now be completed in minutes, allowing teams to focus on strategic work.
Looking Ahead: AI Agents
Docusign indicated at its recent Momentum25 event that 2025 will be a big year, as the company plans to release new AI Contract Agents to the market later this year. These agents will offer assistance in automating manual tasks, streamlining essential functions, and providing intelligent insights into the contract management process.
Built on the Docusign IAM platform, these AI contract agents are the next evolution of intelligent agreement management, automating repetitive steps across the entire agreement process, including search, review, drafting, and negotiation.
The new AI contract agents leverage the power of the IAM platform to automate tasks such as identifying urgent tasks, surfacing related agreements in Navigator, and recommending language updates for compliance.
Additionally, Docusign announced several new capabilities of the IAM platform for 2025 that enable customers to
- Create agreements faster – Users will be able to leverage tools like Agreement Prep for dynamic templates and Agreement Desk for collaboration spaces. AI-Assisted Review offers risk assessment beyond summarization, providing language recommendations for policy alignment.
- Commit to agreements in a streamlined and secure way –Workspaces will offer a secure environment for collaboration on multi-step processes. Docusign is also partnering with CLEAR for biometric identity verification integrated into agreement workflows.
- Manage agreements with AI-driven insights – Custom Extractions in Navigator will allow companies to customize AI models to understand their specific agreements at scale. A new Obligation Management dashboard will track commitments, deadlines, and renewals.
What This Means for SAPinsiders
Leverage the Power of AI. AI is no longer a nice bonus – companies cannot afford to fall behind or waste time with outdated manual processes. More than three-quarters of high-performing organizations reported to Deloitte that AI-powered contract management played a role in their success. Organizations that lack advanced solutions risk falling behind their competitors.
Reducing time and errors is an essential aspect of any agreement. With the rate of change and economic volatility in the current climate, companies need to move more quickly to take advantage of their circumstances. Businesses cannot afford to get bogged down or bottlenecked by manual processes.
Seek out continued innovation. The technological arms race shows no signs of slowing, so your organizations should only be speeding up and looking for partners that are doing the same. Businesses like Docusign continue to add new tools like AI agents and additional functionalities to the existing IAM platform. This allows businesses to keep innovating and reducing the time spent on contracts and agreements.
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