How SAP AMS delivers 24/7 stability and growth for global enterprises

Isn’t running a global enterprise like a giant machine that needs to be up and running – that too perfectly – 24/7? How do you make that happen if SAP systems are powering you?

You will need SAP AMS (Application Management Services) – think of it as your system’s 24/7 pit crew. They help you stay focused on growth by ensuring everything stays running smoothly while upgrading and tuning it.  

Let’s understand at a higher level how AMS (learn how we simplify AMS) can help your large enterprise stay on track and grow:

Ensuring Stability: Keep your SAP systems running smoothly, fix bugs, and prevent crashes!

Adapting to Change: Update and scale your SAP systems with your business expansion, product launches, or customer growth! 

Continuous Improvement: Incorporate new features, improve your system efficiency, or automate repetitive tasks. 

With robust AMS in place, you can free up your internal IT resources and make use of them for critical business-centric ambitions. Another advantage is fewer disruptions and smoother operations, courtesy of improved system reliability.

Let’s dive into one of the real use cases, where an enterprise experienced tangible outcomes from an AMS model. 

Shared support service for the global packaging manufacturer

Techwave partnered with the global packaging manufacturer, utilizing a Shared Support Model. The partnership’s focus was to provide support services to ensure smooth communication among multiple entities of the client. The scope of work provided AMS Support for ECC 6.0 modules. 

Challenge & solution

The client needed help with its numerous development center teams in various countries. Our team acted as an extended arm for the customer’s support team and enabled the provision of services to several locations.

We developed strategies to drive results based on the client’s requirements. Some examples of the techniques and solutions provided by Techwave include: 

• Ongoing support to the teams in hours of need.
• Extensive support, especially in the Controlling module during month-end and year-end closure activities.
• Additional support for enhancements, roll-outs, and new functionality
• Implemented automation in procurement and banking, including bank reconciliation.

Business impact

Techwave delivered seamless support for the global packaging manufacturer, which included:

• Quick turn-around on resolving issues raised by the client’s team, with 100% of tickets being resolved within SLAs.
• Efficient coordination between multiple locations.
• The client was able to complete their annual and monthly closing tasks more efficiently and within the desired timeframe. 
• Reducing the backlog tickets by 80%. 

Visit our Success Stories section to explore our other works on full spectrum of SAP, including AMS, GROW, RISE, BTP, Datasphere, and more.

Your trusted partner to maximize the SAP AMS Potential

AMS is as much about driving efficiency, stability, and innovation, as it’s for support. You need someone with dual expertise in SAP landscape and business transformation to drive the maximum of your investments. 

With nearly two decades of serving clients across all possible business domains, we ensure with our tailored AMS approach that you remain agile, reliable, and ready to scale.

Whether you aim to achieve proactive issue resolution, continuous optimization, or strategic alignment, we offer flexible delivery models to suit your needs. 

Ready to simplify your AMS journey? Let’s achieve operational excellence together.