Enhancing Agreement Workflows with Docusign’s Advanced Digital Identity Proofing
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Key Takeaways
⇨ Identity verification is essential for securing agreements and maintaining trust, especially as transactions move online, with stricter measures needed for high-value or regulated agreements.
⇨ Docusign's ID Verification (IDV) offering streamlines the identity verification process by providing automated solutions, ensuring compliance with legal standards like eIDAS, and enhancing the user experience by minimizing delays.
⇨ The advanced IDV Premier solution uses AI to verify identities remotely and seamlessly integrates into the eSignature process, making it particularly beneficial for cross-border agreements in regulated industries.
Whether it is financial services like account onboarding and wire transfers, or legal and HR processes, contracts and agreements are ubiquitous in business operations. And ensuring that the individuals signing or accessing these agreements are properly verified is critical to maintaining trust and security. This makes identity verification the cornerstone of agreement protection, more so as sensitive transactions are increasingly shifting to online platforms.
Some agreements demand even stricter identity verification due to factors like legal requirements, compliance standards, regulatory mandates, or their high value—adding layers of complexity to the process. In such cases, a simple email link for identity verification falls short. For example, high-value, regulated, or cross-border agreements often require Qualified Electronic Signatures (QES), which mandate face-to-face identification or an equivalent process, as specified under UK and EU eIDAS regulations.
Additionally, the involvement of multiple stakeholders and departments in agreement and signing workflows often creates challenges for companies. Accurate identification not only safeguards against fraud but it also enables businesses to meet regulatory requirements like Know Your Customer (KYC). However, verifying signers remotely presents challenges since they are not physically present and often expect to complete the signing process at their convenience, using their preferred devices. Balancing strong identity verification with a seamless, user-friendly signing experience is essential for safeguarding business integrity and ensuring compliance.
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Streamlining the verification process
This is where Docusign’s ID Verification (IDV) offering comes in. IDV ispart of Docusign’s Identify offerings that automates verifying a signer’s government ID, or eID, or liveness. Identify offers a range of advanced tools for verifying and authenticating signers within the eSignature process. These tools help organizations handle all types of agreements more smoothly, minimize delays, and ensure compliance and trust. The process is quick, secure, and integrated into the Docusign workflow, enhancing customer experience by reducing friction and improving trust. By streamlining verification, Identify minimizes abandonment rates and accelerates agreement completion. Docusign Identify offers flexible identity verification solutions:
ID Verification (IDV): Verify identities using government-issued IDs, bank IDs, or electronic IDs globally.
AES & QES Support: Enable eIDAS-compliant signatures, including advanced (AES) and qualified (QES) options with Identity Wallet for repeat signers.
Custom Admin Controls: Configure ID methods, countries, data retention, and name matching.
Verification Proof: Store verification data via APIs and include it in eSignature certificates.
Phone Authentication: Enable two-factor authentication with one-time codes in 180+ countries.
Accelerated and AI-enabled identification
Additionally, IDV Premier is an advanced, AI-powered verification solution that verifies a signer’s identity remotely and integrates seamlessly with the eSignature process. It starts with ID Verification for EU Qualified, designed specifically for UK and EU eIDAS requirements. This feature allows signers to complete an eIDAS-compliant Qualified Electronic Signature (QES) in just minutes. Built to meet stringent compliance requirements, IDV Premier integrates seamlessly with a global network of trust service providers, ensuring adherence to regional and industry-specific regulations. For example, users in Germany can meet BaFin anti-money laundering requirements with features like ZealID’s QES capabilities. The system not only enhances user convenience but also ensures secure, audit-ready digital certificates for every signature. Docusign’s expertise and comprehensive onboarding services ensure businesses can quickly adopt and maximize the value of this solution, making it a game-changer for cross-border agreements, financial services, healthcare, and other regulated industries.
SAP Signature Management by Docusign now offers IDV with their premier and premier plus editions. Learn more here.
What this means for SAPinsiders
Enhance Trust and Compliance with Identity Verification: Leverage advanced identity verification tools, such as Docusign’s ID Verification (IDV), integrated with SAP Signature Management, to streamline signer verification. This ensures compliance with regulations like KYC and eIDAS while reducing fraud risks in sensitive agreements.
Optimize Complex Agreement Workflows: Use tools like Qualified Electronic Signatures (QES) to manage high-value or regulated agreements requiring stricter verification standards. This simplifies processes for agreements across financial services, healthcare, and other regulated industries while maintaining a seamless user experience.
Improve Efficiency with AI-Powered Verification: Adopt AI-enabled features like IDV Premier to accelerate remote identity verification for global and cross-border agreements. These solutions integrate seamlessly with SAP workflows, ensuring audit-ready digital certificates and faster agreement completion.
