Implement an ITIL Employee Service Desk with IC WebClient

Reading time: 15 mins

Find out how you can use Interaction Center (IC) WebClient to support an Information Technology Infrastructure Library Service Management implementation. The author walks you through the typical 10-step incident management process and shows how you can customize IC WebClient to handle these steps. Key Concept IT Service Management (ITSM) and Information Technology Infrastructure Library (ITIL)...

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