Lessons from Birmingham City Council Failed Payments/ERP Implementation: A Closer Look at Vendor Selection
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Key Takeaways
⇨ The process of vendor selection and management can be a challenging task, especially when it comes to implementing mission-critical financial systems.
⇨ Business leaders need to consider the critical questions and processes that finance teams can use to develop a comprehensive guide for choosing the right vendor.
⇨ By focusing on crucial questions and due diligence when engaging in technology implementation projects, finance teams can navigate the complexities and ensure the implementation of robust, tailored solutions.
Modernizing financial systems, particularly within SAP ecosystems, is not a trivial undertaking. A deep dive into the Birmingham City Council case highlights significant departures from software procurement best practices and a stark underestimation of the project's requisites by the supplier. A strategic approach to vendor selection is required to mitigate risks. By focusing on crucial questions and due diligence when engaging in technology implementation projects, finance teams can navigate the complexities and ensure the implementation of robust, tailored solutions. Crafting a detailed guide aids finance teams in asking the right questions and considering vital factors such as certification, consultant expertise, and ROI. This approach helps identify vendors who can deliver successful projects, implement customized technologies, and streamline operations to boost the bottom line.
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