Activate CTI Analytics to Better Monitor Your Interaction Center

Activate CTI Analytics to Better Monitor Your Interaction Center

Reading time: 13 mins

Learn how to set up, use, and customize the default Computer Telephony Integration Analytics Live Interactions reports on service level, connection volume, average handling time, average speed of answer, and abandonment rate. These reports provide interaction center managers and supervisors with a snapshot of how well the interaction center is running. Key Concept SAP provides...

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