Sep 8, 2026
•3 minute read
Customer Experience
How a Manufacturer Built Global Pricing Control Without Sacrificing FlexibilityA fuel and lubricants manufacturer used Zilliant Price IQ and Price Manager to move from manual pricing toward a globally coordinated pricing model. The approach brought greater consistency to list prices, customer-specific pricing, and spot quotes while preserving seller flexibility.
Redpoint Global Positions Data Readiness Hub as Modular Layer for Unified Customer DataRedpoint Global introduces its Data Readiness Hub, unifying customer data into a 'Golden Record' for AI and CX. This modular platform offers automated data quality, identity resolution, and dynamic segmentation, integrating with existing systems to streamline data activation and improve marketing precision.
Sep 3, 2026
•3 minute read
Agentic AI Moves From Text Generation to Task Execution in Customer ExperienceAgentic AI is revolutionizing customer experience, moving from simple text generation to executing complex tasks. This shift, exemplified by SAP's Joule Agents and Brevo's Aura, aims to minimize employee time spent in systems by automating routine workflows and enhancing strategic focus.
Aug 31, 2026
•3 minute read
Building a Sustainable Unified Commerce ERP StrategyRetailers are increasingly adopting unified commerce strategies that integrate all sales channels and rely on ERP systems to create seamless customer experiences, ensuring real-time inventory accuracy and better operational efficiency.
Aug 28, 2026
•3 minute read
DEUTZ Selects Zilliant to Modernize SAP-Connected Pricing Across Its Service BusinessDEUTZ has selected Zilliant to modernize pricing and opportunity management across its global Service business, combining SAP-connected price guidance with customer opportunity signals as the manufacturer pursues €1 billion in Service revenue by 2030.
Aug 26, 2026
•2 minute read
How Boston Scientific is Reimagining B2B Product Discovery With CoveoBoston Scientific layered Coveo AI-powered search onto its SAP Commerce Cloud foundation and is now tracking toward 3.3x its incremental digital revenue goal, with an 18% lift in search conversion and 15% higher customer retention in under a year.
Aug 19, 2026
•3 minute read
Trade Compliance Gets an AI Copilot: What SAP GTS + AI Means for Global Trade TeamsAs global trade compliance faces increasing complexity and demands for automation, SAP Global Trade Services (SAP GTS) is integrating AI to streamline processes like product classification and false-positive screening, while maintaining strict governance protocols to ensure human oversight and auditability.
Aug 13, 2026
•5 minute read
basecom Targets SAP Commerce Cloud Migration as AI Reshapes Digital Commercebasecom combines SAP Commerce Cloud implementation, migration and integration services with broader e-commerce consulting and emerging AI capabilities including agentic commerce and automated order processing.
Aug 12, 2026
•3 minute read
DBS Expands SAP S/4HANA Services Across Ariba, CX and InfrastructureDigital Business Systems combines SAP S/4HANA, Ariba and Customer Experience services with network, security and data center integration, giving MENA customers a broader single-partner option for ERP modernization.
Aug 11, 2026
•3 minute read
Events
SAPinsider Summit New Orleans 2026New Orleans, Louisiana, United States
SAPinsider Summit Chicago 2026Chicago, IL
SAPinsider Copenhagen 2026Copenhagen, Denmark
Mastering SAP Collaborate, an SAP TechEd on Tour eventSydney, New South Wales, Australia
