May 29, 2026
•3 minute read
Customer Experience
Crafting an SAP Roadmap That Supports Omnichannel RetailThe article argues that retailers can meet rising omnichannel expectations and improve loyalty, revenue, and fulfillment by using SAP to build a customer-first, real-time, unified commerce strategy powered by integrated data, AI, flexible cloud-based systems, and continuous innovation.
Industrial Manufacturers Are Losing Margin Where Pricing Meets SAP ExecutionIndustrial manufacturers are changing prices more often, but Zilliant research shows many lack control over how those decisions move through contracts, channels, customers, and SAP-connected execution. For manufacturers running SAP, the pricing-control question is whether approved pricing logic reaches the customer-facing transaction with margin discipline intact.
May 29, 2026
•3 minute read
Live from Sapphire 2026, Jessica Keehn, CMO, SAP Customer ExperienceIn this podcast, Jessica Keehn, Chief Marketing Officer for SAP Customer Experience sits down with host Robert Holland to discuss the Autonomous Suite and what that means for customers of SAP Customer Experience. The conversation covers the balance between full automation and human decision-making in customer experience activities, the most significant pain points in modernizing customer experience, how the launch of the Autonomous Suite will impact existing tools like SAP Engagement Cloud, WalkMe for CX Solutions, and SAP Commerce Cloud.
The conversation wraps with the guidance the Keehn offers to customer experience leaders that are in the process of moving from AI pilots to production deployments, particularly how they should incorporate the Autonomous CX and the Autonomous Suite into their planning.
May 19, 2026
•1 minute read
H&M and SAP: Building an AI-Powered Retail Operation at ScaleAt SAP Sapphire 2026, H&M revealed how it moved from fragmented data to real-time store intelligence. Discover the blueprint for using SAP Business Data Cloud and multi-agent AI to drive hyper-local retail operations and prescriptive supply chain strategies.
May 13, 2026
•4 minute read
How B2B Payments Are Becoming Part of SAP Invoice-to-Cash WorkflowsB2B payments remain a source of cash-flow drag for SAP customers that still rely on manual invoice-to-cash processes. Worldpay’s approach connects payment choice, reconciliation, and receivables visibility to how companies collect cash and support buyers.
May 11, 2026
•3 minute read
From Search Bars to Shopping Agents: Why SAP CX Is Reframing Digital CommerceSAP CX is helping shift digital commerce from search-based navigation to intent-based interaction. For ecommerce leaders, that makes product data quality, compatibility logic, and conversational governance central to conversion, customer confidence, and long-term commerce strategy.
Apr 24, 2026
•3 minute read
How an AI Tool Reduced Our Hybris to Spartacus Migration Time by up to 70%We took a real enterprise SAP Commerce storefront, including JSP templates, Spring MVC controllers, and LESS stylesheets, and migrated it to Spartacus Angular using the AI tool as a co-engineer. This article covers exactly what happened, what the AI got right, and where human expertise still matters. 70% REDUCTION IN MIGRATION TIME 5 to […]
Apr 22, 2026
•4 minute read
Quote at the Speed of Sales: Why SAP CX’s Quote Creation Agent Matters for B2B RevenueResponse time is not a soft metric in B2B sales, but it is often the difference between advancing a deal and giving a buyer a reason to continue shopping. Still, when customers send quote requests by email, sales teams frequently waste time manually reading the message, identifying products, validating customer details, checking pricing rules, and […]
Apr 22, 2026
•3 minute read
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