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SAP Field Service
Field Service Defined
Field service is the action of dispatching workers or contractors to a specific location to install, maintain or repair equipment or assets. It is a coordination of a company’s resources, including employees and equipment, for work activities off the company property.
Common Activities in Field Service are:
- Scheduling: Arranging employee scheduling and expected work times
- Dispatch Management: Coordinating when a specialist is sent out on assignment
- Work Order Management: Tracking from creation to completion, to customer invoicing
- Inventory Management: Keeping track of parts and supplies, consumption, adjustments etc.
- Contract Management: Managing customer contracts and service level agreements
Innovative technology is available for service management and helps to create a deeper understanding of needs. To boost customer satisfaction, software solutions are available with mobile tools, artificial intelligence (AI), machine learning, and Internet of Things. They are inclusive of cloud deployment, customer self-service processes, simulated scheduling and dispatching, along with real time analytics and reporting.
SAP Field Service Management Solution
Field Service Defined
Field service is the action of dispatching workers or contractors to a specific location to install, maintain or repair equipment or assets. It is a coordination of a company’s resources, including employees and equipment, for work activities off the company property.
Common Activities in Field Service are:
- Scheduling: Arranging employee scheduling and expected work times
- Dispatch Management: Coordinating when a specialist is sent out on assignment
- Work Order Management: Tracking from creation to completion, to customer invoicing
- Inventory Management: Keeping track of parts and supplies, consumption, adjustments etc.
- Contract Management: Managing customer contracts and service level agreements
Innovative technology is available for service management and helps to create a deeper understanding of needs. To boost customer satisfaction, software solutions are available with mobile tools, artificial intelligence (AI), machine learning, and Internet of Things. They are inclusive of cloud deployment, customer self-service processes, simulated scheduling and dispatching, along with real time analytics and reporting.
SAP Field Service Management Solution
Key capabilities include:
- Real-time field service metrics. Make decisions and recognize issues quickly with standard or custom reports, observe KPIs for performance tracking, and meet requirements of service agreements.
- Mobile and desktop reporting. Complete view of customers, products, and service staff in one hub and access to dashboards or reports on mobile services, desktops, or offline sources.
- Individualized reports and invoices. Complete service reports online; ability to upload invoice reports into ERP software automatically and send invoices to customers automatically from the ERP system.
- AI-enabled scheduling. Prioritize service calls and schedules, optimize scheduling in real time with AI-based tools, and customize your planning list.
Employing software that can automate certain tasks will help to reduce the strain on your workforce, improve knowledge transfer, and provide capabilities supporting technicians in the field. Digitalize the entire network of processes to build your service on agility, safety, and efficiency.
Benefits are:
- Improve first time fix rates: Mobile technology and AI to locate the right technician and parts
- Harmonize field service operations: Processes enabling effective collaboration, keeping customers informed
- Cut field service costs and increase revenue. Boost production time and make decisions with real-time analytics
Vendor partners available to provide seamless field service interactions include: ServiceNow, SAP, and Microsoft.
1897 results
Key Considerations for SAP S/4HANA Public CloudOct 13, 2023 — Choosing an ERP solution for any business is an intricate task, necessitating thorough discussions and evaluations, especially in today's digital era where cloud-based solutions are rapidly gaining prominence. The distinction between cloud ERP and its on-premises counterpart is vast, and understanding these nuances is pivotal. To navigate the complexities and ensure that the selected solution aligns well with the business requirements, it's imperative to ask specific, directed questions. For instance: Who is responsible for the operational hardware? How flexible is the Cloud ERP in terms of customization? How is the responsibility matrix (RACI) shared among the customer, the implementation partner, and SAP? Can enhancements like BADI's, synonymous with on-premises solutions, be applied to the cloud version?
11 minute read
SAP Details First Cloud-Only InnovationsSep 28, 2023 — Despite fielding many questions over the last few months about whether they are abandoning customers running on-premise solutions, and with CEO Christian Klein recently being compelled to make a statement at a customer event about how “no customer would be left behind,” SAP doubled down on their cloud ERP messaging during the “Rise into the Future with SAP” event
held on September 26th.
SAP Chief Marketing and Strategy Officer Julia White announced SAP S/4HANA Cloud, private edition, release 2023, which will be a major milestone for SAP and part of a new two-year release cycle that is planned for SAP S/4HANA Cloud, private edition. New enhancements, or feature packages, will be made available every six months, and there will be an extension from five to seven years of the maintenance window for each release.
In addition, White also announced the generative-AI assistant Joule during the broadcast. Although White stated that Joule will use natural language and will be embedded across SAP’s cloud enterprise portfolio, the initial use cases will be in SAP SuccessFactors and the SAP Start suite later this year. Joule will come to SAP S/4HANA Cloud, public edition early in 2024, with SAP Customer Experience, SAP Ariba, and SAP Business Technology Platform (BTP) to follow in the future. Joule is designed to sort through and contextualize data from multiple systems and present the insights that it finds.
These new features will only be available to customers running RISE with SAP. Klein committed to not leaving any customers behind, and that SAP will continue to invest in features and functions for on-premise customers. The difference is that what Klein defines as “strategic innovation” will only be available in the cloud. This includes the Joule AI, and new sustainability features that were demonstrated during the “Rise into the Future” event.
5 minute read
Moving your Public Fiori Views (Variants) to Private Using UI5 and Web Dynpro Technologies in SAP S/4HANA 2022Sep 27, 2023 — SAP changes all the time, and changes in the Fiori environment can be expected. SAP has been working on the transition to Web Dynpro technology since SAP HANA 1909, and many of you in HANA 2020 and HANA 2021 have seen tiles in the Design Studio and the Accessible tiles. SAP Fiori reports are very environment to deploy different reports created in different technologies or leveraging the pre-delivered apps. However, in SAP S/4 HANA 2022 many of the SAP Fiori UI5 apps are deprecated, and replicated with new ones and new technology called Web Dynpro or FPM Analytics GUIBB (BW-RUI-FPM)
In this document you will learn:
• The types of SAP Fiori Apps
• How to use a program to move SAP UI5 Fiori Apps from Public to Private
• Understand the key differences with SAP Fiori Web Dynpro vs SAP Fiori UI5 Apps.
• The limitations of SAP Fiori Apps when managing Views and Bookmarks.
14 minute read
Maximizing SAP Business Network for Logistics (BN4L)Sep 14, 2023 — Many organizations are struggling to meet their supply chain obligations to maximize business value. Whether it is shippers, carriers, warehouse managers, everyone wants an efficient process. To help the supply chain process, SAP has a robust list of supply chain management functions, including SAP Extended Warehouse Management (SAP EWM), SAP Transportation Management (SAP TMS), SAP Yard Logistics, SAP Business Network Freight Collaboration (SAP BN4L), and SAP Business Network Global Track and Trace (SAP GTT).
One crucial piece of the supply chain puzzle for SAP organizations is SAP Business Network for Logistics (BN4L). It is a cloud-based unified network where both parties can collaborate transparently in an open and secure network and realize the full potential of the supply chain network thus saving costs and increasing efficiency.
In this article, SAPinsider expert Gaurav Pandey will walk you through SAP Business Network for Logistics and how it helps shippers and carriers to communicate in real time thus improving internal efficiency.
He will demonstrate how it provides full transparency on peer-to-peer tendering and walk you through how organizations can connect with SAP Business Network for Logistics, onboard partners. The article will also demonstrate how organizations can move through the entire integration process and help shippers and carriers communicate clearly.
5 minute read
Working With SAP Material Ledger and SAP Group Reporting in HANA 2022Sep 8, 2023 — Intercompany transactions require significant attention and have always been a critical part of the financial analysis world in SAP. Certainly, this process is very complex, and it will require significant resources with different levels of expertise as operational reporting and business requirements become more detailed.
In this article, SAPinsider expert Dr. March Sisfontes-Monge will highlight some of the key updates to SAP Material Ledger and SAP group reporting. You will gain key insights as to how these updates affect crucial considerations, such as Profit in Inventory (PII), Intercompany Profit Elimination (IPE), Transfer Pricing and many more. It will also walk through helpful examples to demonstrate the capacity of SAP to help business leaders handle difficult supply chain situations.
15 minute read
Solution Brief: Arco Tax Determination for SAP BTP Helps Streamline VAT ComplianceJul 28, 2023 — According to SAPinsider’s 2023 Global Tax Management benchmark report, 80% of these teams recognize the critical need for automated reconciliation of various indirect tax reports to strengthen their global tax management strategy. Additionally, 75% of organizations say they must enhance the accuracy of their real-time indirect tax determinations.
For businesses operating in Europe, automating these processes and ensuring accurate VAT determinations is the foundation of a robust global tax management strategy.
In this solution brief, SAPinsider analyst Ogo Nwanyanwu will highlight Arco Tax Determination for SAP BTP by Meridian Global VAT Services, an SAP Industry Cloud solution enabling automated tax determination on SAP S/4HANA.
When integrated with SAP systems, the Arco Tax Determination for SAP BTP is designed to provide an efficient, automated, and compliant solution for tax determination on complex VAT flows, addressing a critical pain point for SAPinsiders.
We will also discuss how integration into the SAP ecosystem is made easier, how the solution provides standardization through centralized control, and boosts functionality of standard SAP systems.
3 minute read