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SAP Field Service
Field Service Defined
Field service is the action of dispatching workers or contractors to a specific location to install, maintain or repair equipment or assets. It is a coordination of a company’s resources, including employees and equipment, for work activities off the company property.
Common Activities in Field Service are:
- Scheduling: Arranging employee scheduling and expected work times
- Dispatch Management: Coordinating when a specialist is sent out on assignment
- Work Order Management: Tracking from creation to completion, to customer invoicing
- Inventory Management: Keeping track of parts and supplies, consumption, adjustments etc.
- Contract Management: Managing customer contracts and service level agreements
Innovative technology is available for service management and helps to create a deeper understanding of needs. To boost customer satisfaction, software solutions are available with mobile tools, artificial intelligence (AI), machine learning, and Internet of Things. They are inclusive of cloud deployment, customer self-service processes, simulated scheduling and dispatching, along with real time analytics and reporting.
SAP Field Service Management Solution
Field Service Defined
Field service is the action of dispatching workers or contractors to a specific location to install, maintain or repair equipment or assets. It is a coordination of a company’s resources, including employees and equipment, for work activities off the company property.
Common Activities in Field Service are:
- Scheduling: Arranging employee scheduling and expected work times
- Dispatch Management: Coordinating when a specialist is sent out on assignment
- Work Order Management: Tracking from creation to completion, to customer invoicing
- Inventory Management: Keeping track of parts and supplies, consumption, adjustments etc.
- Contract Management: Managing customer contracts and service level agreements
Innovative technology is available for service management and helps to create a deeper understanding of needs. To boost customer satisfaction, software solutions are available with mobile tools, artificial intelligence (AI), machine learning, and Internet of Things. They are inclusive of cloud deployment, customer self-service processes, simulated scheduling and dispatching, along with real time analytics and reporting.
SAP Field Service Management Solution
Key capabilities include:
- Real-time field service metrics. Make decisions and recognize issues quickly with standard or custom reports, observe KPIs for performance tracking, and meet requirements of service agreements.
- Mobile and desktop reporting. Complete view of customers, products, and service staff in one hub and access to dashboards or reports on mobile services, desktops, or offline sources.
- Individualized reports and invoices. Complete service reports online; ability to upload invoice reports into ERP software automatically and send invoices to customers automatically from the ERP system.
- AI-enabled scheduling. Prioritize service calls and schedules, optimize scheduling in real time with AI-based tools, and customize your planning list.
Employing software that can automate certain tasks will help to reduce the strain on your workforce, improve knowledge transfer, and provide capabilities supporting technicians in the field. Digitalize the entire network of processes to build your service on agility, safety, and efficiency.
Benefits are:
- Improve first time fix rates: Mobile technology and AI to locate the right technician and parts
- Harmonize field service operations: Processes enabling effective collaboration, keeping customers informed
- Cut field service costs and increase revenue. Boost production time and make decisions with real-time analytics
Vendor partners available to provide seamless field service interactions include: ServiceNow, SAP, and Microsoft.
1903 results
Remunerating Multi-Rated EmployeesMay 15, 2003 — The problem of employees who are remunerated at multiple rates is not new. To deal with it, the author proposes a model using R/3’s standard HR Personnel Administration (PA), Cross Application Time Sheet system (CATS), and Organizational Management (OM). You are part of the HR/payroll department of a large manufacturing/service organization. You have people in […]
17 minute read
HR’s 5 Reporting Options in R/3: How Do You Choose?Apr 15, 2003 — Satisfying your company’s Human Resource reporting requirements is always a challenge, beginning with the assessment process through the selection of the right reporting strategy. Deciding which method is best begins with a proper assessment of the reporting tools available. Author and Executive SAP Consultant Danielle Larocca compares reporting tools available in your HR module: standard […]
17 minute read
Keep Master Data Consistent with Configuration When You Make Annual Design Changes to Your Benefit PlanApr 15, 2003 — Around this time each year, benefits directors begin dropping some current benefits and adding new ones. SAP Consultant Clay Molinari explains how to use standard R/3 function modules to deal with this annual dilemma. In a smaller organization, these changes can be done manually, but they must be automated for a larger company. He’ll show […]
32 minute read
Property Taxes in the U.S. On Your Fixed Assets: Make Sure You’re Paying The Correct StateApr 15, 2003 — Homeowners in the United States know all too well the bite of location-specific property taxes. However, that’s just financial pain. Accountants in companies with physical sites in multiple locations know the annual mental pain of compiling a list by state of the assets. Not just “property” assets such as land and buildings, but all fixed […]
5 minute read
Post Invoices Automatically with ERSMar 15, 2003 — The evaluated receipt settlement (ERS) lets your R/3 system post vendor invoices automatically without internal paper flow or manual verification steps. The author says that his company recently implemented ERS at a large public service organization. The task of posting approximately 100 daily invoices, which formerly required two full-time employees, now is completed in one […]
31 minute read
Improve the Integrity of Your Electronic Bank Statement Uploads with Search StringsFeb 15, 2003 — A little-known process called “search strings” helps increase the percentage of electronic bank statements (EBS) that post correctly through the upload process. The author illustrates the process by showing how you can use search strings when a single Bank Administration Institute (BAI) code represents two different business transactions for a single bank. The benefits companies […]
28 minute read
Set Up the BEx Map for Flawless Function in Five Easy StepsJan 15, 2003 — Analyze geographic data with the BW Business Explorer Map functionality. SAP BW has a great feature that allows you to analyze geographic data. For example, you can evaluate customer data starting at a regional view and then drill down to a state, county, or city view if you wish. The engine in BW that […]
8 minute read
Ask the FI/CO Expert: Changing an Active “Group Currency” Setting with the SLO (System Landscape Optimization) ToolkitSep 15, 2002 — Your only option for changing your group currency might be to use SAP’s SLO, which provides tools to deal with change to production R/3 systems. On the surface, this month’s question seems to deal with the topic of euro conversions in the FI module. However, according to our guest expert, ICM America Managing Director Ali […]
7 minute read
Ask the FI/CO Expert: “How Can You Segregate the Expected Inbound Freight Costs in Manufactured Goods’ Standard Cost Estimates?”May 15, 2002 — You can highlight estimated inbound freight costs in a Product Cost Estimate without having to do convoluted workarounds. The solution is the standard R/3 option called “Delivery Costs.” Learn what the Delivery Costs option is and how you can activate it. Key Concept This month’s “Ask the Expert” question is one that several people […]
13 minute read
This Time Tomorrow, You Could Be on the Way to a Successful Audit Preparation… With the Free DAta Retention Tool (DART)Mar 15, 2002 — As preparation for a potential IRS tax audit, tax departments must determine which of their many kinds of business documents and transaction data need to be kept in each of two kinds of formats: Paper-based and Electronic. To meet the Electronic format requirements, many R/3 sites, prior to R/3 release 4.6, required custom ABAP programs […]
10 minute read