3 minute read
Meet the Experts
In this podcast, Jessica Keehn, Chief Marketing Officer for SAP Customer Experience sits down with host Robert Holland to discuss the Autonomous Suite and what that means for customers of SAP Customer Experience. The conversation covers the balance between full automation and human decision-making in customer experience activities, the most significant pain points in modernizing customer experience, how the launch of the Autonomous Suite will impact existing tools like SAP Engagement Cloud, WalkMe for CX Solutions, and SAP Commerce Cloud.
The conversation wraps with the guidance the Keehn offers to customer experience leaders that are in the process of moving from AI pilots to production deployments, particularly how they should incorporate the Autonomous CX and the Autonomous Suite into their planning.
Explore related questions
Ask SAPi
More Resources
See All Related Content
Crafting an SAP Roadmap That Supports Omnichannel RetailThe article argues that retailers can meet rising omnichannel expectations and improve loyalty, revenue, and fulfillment by using SAP to build a customer-first, real-time, unified commerce strategy powered by integrated data, AI, flexible cloud-based systems, and continuous innovation.
Quote at the Speed of Sales: Why SAP CX’s Quote Creation Agent Matters for B2B RevenueResponse time is not a soft metric in B2B sales, but it is often the difference between advancing a deal and giving a buyer a reason to continue shopping. Still, when customers send quote requests by email, sales teams frequently waste time manually reading the message, identifying products, validating customer details, checking pricing rules, and […]
3 minute read
H&M and SAP: Building an AI-Powered Retail Operation at ScaleAt SAP Sapphire 2026, H&M revealed how it moved from fragmented data to real-time store intelligence. Discover the blueprint for using SAP Business Data Cloud and multi-agent AI to drive hyper-local retail operations and prescriptive supply chain strategies.
4 minute read
