Nov 4, 2025
•4 minute read
Passenger Travel and Leisure
It is no secret that the travel industry is in a state of flux. With demands from travelers constantly changing, and new technologies and business models emerging all the time, it can be difficult for companies to keep up.
SAP Passenger Travel and Leisure
is helping companies take advantage of new digital opportunities to better serve travelers, build loyalty, and drive profit. In practice, this means selling and merchandising like retailers, forming new alliances and networks, and optimizing operations to create innovative personalized traveler experiences. To stay ahead of the curve, SAP Passenger Travel and Leisure is helping companies to become intelligent enterprises.
It is no secret that the travel industry is in a state of flux. With demands from travelers constantly changing, and new technologies and business models emerging all the time, it can be difficult for companies to keep up.
SAP Passenger Travel and Leisure
is helping companies take advantage of new digital opportunities to better serve travelers, build loyalty, and drive profit. In practice, this means selling and merchandising like retailers, forming new alliances and networks, and optimizing operations to create innovative personalized traveler experiences. To stay ahead of the curve, SAP Passenger Travel and Leisure is helping companies to become intelligent enterprises.
SAP Road Map for Passenger Travel and Leisure include:
- Current release highlights: IATA compatible order management solution, enterprise asset management for airlines, and predictive analytics and planning.
- Upcoming innovations: Financial data steering cockpit, intelligent marketing data management, material planning and supply handling, and subscription and account-based ticketing.
- Future Plans: Customer journey management, marketing automation and insights platform, asset management for predictive maintenance planning, and front/back office integration with mobility as a service framework.
SAP software solutions to meet your needs include SAP S/4HANA Cloud, SAP Commerce Cloud, SAP Billing and Revenue Innovation Management, SAP Profitability and Performance Management, and SAP Extension Suite.
Key Considerations for SAP organizations:
- How the Airline Industry Leverages Technology to Manage Tourism Trends. Review the case study about how the German-based Thomas Cook Group implemented SAP S/4HANA to drive harmonization and automation across business units, hoping to create greater flexibility and agility within the organization.
- Understand the Impact of COVID-19 on the Airline Industry. The pandemic pushed businesses to operate in a very different way than they ever have before. In order for businesses to survive, they need to be able to quickly adapt to the rapidly changing landscape. The key to being able to do this is digitalization. With SAP systems, businesses can capture data from past transactions and use it to make decisions about the present and future. The emerging cloud products, SAP S/4HANA, and the reporting and analytical aspects of SAP Fiori applications give businesses the ability to see what the current situation looks like and make adjustments accordingly. By using these tools, businesses were positioned to mitigate some of the economic disruption caused by the pandemic.
- Explore Business Model Modernization with SAP Passenger Travel and Leisure Solutions. SAP believes that in the future, passenger travel and leisure companies will want to move toward simplifying distribution and act as true retailers. SAP further believes that with companies having the ability to deliver completely customized offers and services that precisely fit the preferences of an individual customer, a major portion of revenue will stem from up-selling and providing third-party offers to travelers. What this means for the industry is an increased focus on the customer, which is something SAP specializes in. SAP provides software that helps companies manage their customer data. In addition, SAP can help companies customize their offers and services to better meet the needs of their customers.
By working with SAP, passenger travel and leisure companies can be sure they are staying ahead of the curve and positioning themselves for success in the future.
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