Delivering Exceptional Customer Experiences

Delivering Exceptional Customer Experiences

How Walgreens Boots Alliance, Inc. puts customers first

Walgreens Boots Alliance’s (WBA) ability to continue to deliver exceptional customer experiences in over 9,000 Walgreen’s stores in the US and through expanded omnichannel capabilities requires efficient processes and real-time visibility into operations.  

Learn about the transformation initiative underway to modernize the company’s core business processes so access to better data in real-time empowers all levels of the organization to manage greater complexity, and why what started as a technology play to replace old legacy systems was reimagined to “how can we drive more innovation and transform our business?” 

Watch the video:


Read the full story. 

For Premium Members —

>> Watch the full on-demand keynote session, “2021 Customer Journeys in Finance and Accounting: An Executive Perspective,” which aired during SAPinsider’s 2021 Financials, GRC and Cybersecurity event. Hear from the customer panel featuring Mark Slater, VP, Platform Information Officer, Business Services, WBA and Vicki Smith, Senior Architect, Business Systems Analyst, TreeHouse Foods and learn about the latest trends related to finance journeys to SAP S/4HANA, the cloud, the digitization of tax, and the use of automation to optimize core finance and accounting processes.

>> Become a Premium Member and gain the insider advantage

SAPinsider is the largest, most influential and fastest growing global membership group of SAP professionals.

Meet the Experts

More Resources

See All Related Content