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Access answers to hundreds of questions posed by our SAPinsider Community during live events and conferences, virtual events and webinars, and during video interviews. These documented Q&A sessions can help you understand how to move forward on common business challenges alongside your peers.
160 results
From Idea to InnovationApr 17, 2023 — Noele Crooks will present Idea to Innovation: How the San Francisco 49ers Use Real-Time Analytics to Enhance the Fan Experience at MASTERINGSAP. Crooks sat down to share a preview of her presentation.
With only ten home games a year, the 49ers needed a way to operationalize and visualize their data, in-real time, to help resolve stadium issues and improve the fan experience. Prior to the SAP BTP solution, the analytics and operations teams didn’t have insight into gameday issues fans faced until 2-3 days after the game, when analyzing the survey results. The Executive Huddle is a real-time SAP Analytics Cloud data center in a suite used for 49ers games and major events. It has over ten different data integrations feeding into SAP HANA Cloud. SAP Analytics Cloud enables the visualization of that data in the dashboards, which update every one to five minutes on game day, allowing the team to respond to fan issues in real time.
This initiative has allowed the 49er’s to optimize the fan experience by addressing feedback in real time, with most stadium issues resolved in 10 minutes or less, uncovered opportunities across retail, concessions, and stadium operations to resolve 200+ issues since the launch of the Executive Huddle and SAP BTP solution. Plus obtain more insight into the data through SAP Analytics Cloud dashboards which has led to a 43% increase in fan satisfaction.
3 minute read
Accelerating Transformation to SAP S/4HANAFeb 16, 2023 — The most significant issue seen with organizations is that most do not document their business processes and store them in a single source of truth. This is crucial because knowing what business processes to transform is crucial for any transformation initiative. From a technology perspective, resources do not necessarily support an organization holistically because they support configurations and objects or maintain, and support structures and objects required to hold. And this is different from what the company needs from a business process operation perspective. In the second part of the interview series with Craig Brown, Chief Transformation Architect at Xceleon, Brown talks about the business and technology hurdles that organizations face and the strategies that organizations should take to migrate successfully to S/4HANA.
6 minute read
Transforming Organizations Into Intelligent EnterprisesJan 18, 2023 — "Intelligent Enterprise" is the buzzword today. But how can organizations transform into one? What are the drivers for it? How can organizations build innovation delivery platforms? In this interview, Craig Brown, Chief Transformation Architect at Xceleon talks about what an Intelligent Enterprise is and the enablers that allow organizations to become one. He highlights the need for an innovation delivery platform and explains why organizations need to leverage one. Brown states that customers need to take an agile approach to their deployment or transformations into an intelligent enterprise. This is because the need for change is dramatic. Taking an agile approach to change allows organizations to keep their technologies up to speed with the business. Using waterfall approaches to technology deployments result in obsolete by the time projects are completed.
3 minute read
Transformation, Imagination, and InnovationJul 30, 2021 — It’s not often that you hear a technology enthusiast advocating to slow down. However, this mandate comes straight from the source and one of the biggest technology fanatics in the world — SAP’s President of Cloud Brian Duffy. Slow down to speed back up again is what Duffy advertises. Duffy’s non-traditional path to his current position driving SAP’s latest offering, RISE with SAP, has awarded him with a rich skill set, resulting in a unique leadership approach founded on hearing (vs. just listening) and problem solving.
SAPinsider’s Director of Editorial Brianna Shipley sat down with the President of Cloud to learn about his role today, how RISE with SAP is evolving, and Duffy’s opinion on buzzwords like imagination, transformation, and diversity.
Read this Q&A and learn:
- How customer feedback has impacted the evolution of RISE with SAP and how the offering is helping businesses holistically transform;
- About Duffy's personal connection to diversity and inclusion and how he sees RISE with SAP complementing D&I initiatives; and
- The advice that Duffy offers to future leaders operating in a digital workforce.
8 minute read
How Automation Is Driving Innovative ThinkingMay 3, 2021 — Simply migrating to SAP S/4HANA and the cloud are no longer enough to transform the business. SAP customers and SAP partners providing migration services are beginning to view automation as a competitive advantage and a means to take full advantage of new functionality. How can SAP customers quickly gain value and develop innovation initiatives that take their business to the next level?
While technology can help companies become more agile, enable streamlined workflow processes, and derive helpful insights from large amounts of data, people – and brain power – remain at the heart of innovation. SAPinsider recently talked with subject matter experts Michele Coto, Red Hat’s Business Development Manager – EMEA SAP Cloud & Service Provider, and Robert Walmsley, Amazon Web Services’ EMEA SAP Go-to-Market Lead to learn more about what’s driving innovative thinking today and technology’s role in the process.
Read this Q&A and learn:
- About important business and technology trends that SAP customers should be aware of, how these trends can impact their business, and actions and strategies customers can take to be successful;
- How SAP partners are working together to help companies move forward in their SAP journeys and some early results; and
- About the role of automation in business transformation.
6 minute read
Microsoft’s Joao Couto Answers Questions About Expanded SAP-Microsoft Partnership, RISE with SAP, and Other MattersApr 26, 2021 — Familiar business models are no longer effective as the need to predict demand becomes more essential, the number of employees who need remote access to systems grows, and security requirements become more important than ever. Organizations need transparency so they know what is really going on in their businesses — and so they can accelerate their innovation cycles. According to Joao Couto, Vice President of the SAP Business Unit at Microsoft, companies want to update their systems faster in order to achieve this acceleration, but “the challenge is that customers have spent many years investing heavily in their existing legacy SAP systems, applying complex customizations that almost keep businesses hostage because they are slower in their abilities to respond to the very fast pace of business needs.”
In an exclusive interview with SAPinsider, Couto shares his perspective on the challenging circumstances that companies face today, and benefits he’s seen as a result of digital acceleration. Couto also shares insights into why companies should take advantage of accelerated digital transformation with SAP S/4HANA and Azure compared to other options in the market.
Read this Q&A and learn:
- How businesses can remove complexity and analyze data more effectively, combining it with non-SAP operational data to become more agile;
- What the recently announced partnership between Microsoft and SAP will allow customers to do that they couldn’t do before; and
- About opportunities in the future of virtual work and how technology can enable change around sustainability and global climate change.
10 minute read
From Push to Pull: Deutsche Börse Group’s Approach to Digitization, Process Redesign, and Defining Sustainable User JourneysApr 13, 2021 — If you only try to force change from the top, you will not be able to build sustainable results. Many CIOs fall into a common trap when trying to drive their transformation projects – implementing too much too soon without getting enough support from their teams and line of business stakeholders.
In this article, Lars Bolanca, Head of Corporate IT at Deutsche Börse Group shares the company’s multi-year project and explains how they prioritized innovation within its core processes, starting with basic functions such as purchasing and travel expense before moving to customer-facing and more complex initiatives like Financial Core.
Read the article to:
- Know about the SAP and other cloud-based solutions that Deutsche Börse relies on as part of its journey;
- Learn how the company renovated its existing infrastructure and process landscape; and
- Understand how turning innovation initiatives from push to pull can be useful to gain support for innovation, align user journeys with demand, and achieve process standardization across the business.
10 minute read
An Insider Look at Ingevity’s SAP S/4HANA Business TransformationApr 2, 2021 — Ingevity is a specialty chemical company based in Charleston, South Carolina that current runs a 20-year-old, heavily customized version of SAP ECC 6.0. But, now for much longer — like many companies, Ingevity is focused on building a digital platform that can support technologies like analytics, automation, machine learning, and artificial intelligence to help the business become more agile in the face of disruption. The company’s VP of IT and CIO, Michael Mullis, recently talked with SAPinsider about Ingevity’s current SAP S/4HANA business transformation initiative.
This is the next big phase for Ingevity from a technology perspective, and the company is finding that it’s not only about technology upgrades — it’s also about organizational redesign.
Read this executive Q&A and learn:
• How Ingevity is implementing a global business transformation leveraging SAP in a remote working environment;
• New leadership approaches to help prevent burn-out among employees; and
• How Ingevity plans to become more agile in 2021 and beyond.
8 minute read
SAP Answers Questions from the Community About Its New Offering: RISE with SAPMar 3, 2021 — RISE with SAP is an offer that brings together everything you need to holistically transform your business at your own speed, on your own terms, and with a fast time to value — regardless of your point of departure. In this article, hear directly from SAP’s EVP & Chief Performance Officer, Robin Manherz, who recently sat down with SAPinsider to answer questions being asked by chief information and transformation officers around RISE with SAP.
5 minute read
Vendor Document Automation for Accounts Payable ProcessesOct 14, 2020 — Managing accounts payable and vendor invoice processing can be streamlined by applying automation. Reductions in human error, faster invoice processing times, and decreased labor costs are just some of the benefits that can be gained by using vendor document automation (VDA) software, which is offered as an add-on by many SAP certified suppliers.
In this Q&A, discover important facts about the key components of VDA, and a listing of vendors in this space. You will learn:
- The different components offered by VDA products and how these components can help you streamline processes;
- Efficiencies that can be gained by using VDA software and things to consider when implementing; and
- VDA software vendors recommended by the author.
5 minute read