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The telecommunications industry falls within the broader sector of information and communication technology. The industry is made up of all telecommunication companies and internet service providers and plays a very strategic role in the evolution of mobile communications and the information society. This sector is a promising and fast-growing sector but more than anything else, this sector has become the genesis for growth, innovation, and disruption in many other industries as well. Mobility and low information latency are becoming more and more prevalent across industries as well as in our society. The telecommunication industry drives and supports innovation in a plethora of areas and is the underlying foundation behind technologies like streaming media, Industry 4.0, digital payments etc.
Telecommunication Industry and SAP Technology Ecosystems
The telecommunications industry falls within the broader sector of information and communication technology. The industry is made up of all telecommunication companies and internet service providers and plays a very strategic role in the evolution of mobile communications and the information society. This sector is a promising and fast-growing sector but more than anything else, this sector has become the genesis for growth, innovation, and disruption in many other industries as well. Mobility and low information latency are becoming more and more prevalent across industries as well as in our society. The telecommunication industry drives and supports innovation in a plethora of areas and is the underlying foundation behind technologies like streaming media, Industry 4.0, digital payments etc.
Telecommunication Industry and SAP Technology Ecosystems
Like every other industry, technology is playing the role of an enabler in telecommunication industry as well. As per a benchmark survey from SAP, 81% of telecommunication companies have a digital roadmap in place.
An important area where technology has made a major impact is customer engagement and experience. Within the same benchmark survey highlighted previously, 925 of telecommunications executives believe that digital transformation is dramatically affecting customer engagement. Examples are:
- Machine learning capabilities that simulate and forecast tariff risks and market trends
- Unite asset data on customer use, operations support, and finance at the network level
- Interlock customer data across the network, touchpoints, billing, and finance
Key Considerations for SAP Organizations
In addition to helping enhance the customer experience, technology plays a key role in helping telecommunication companies transform the way they operate. Examples are:
- Digital twin of network assets that monitor, compute, and predict asset health and energy use
- Industry-ready models and content to launch customer service chatbots within weeks
- Platform-based, multisided models for transparent revenue sharing and dealer management
- High-performance, multidimensional cost allocation and granular margin analysis
- Digital collaboration with network equipment and managed service providers for seamless maintenance
- Improved forecast quality and enhanced inventory optimization capabilities
- Unite asset data on customer use, operations support, and finance at the network level
- Interlock customer data across the network, touchpoints, billing, and finance
- Deliver solutions and context-based business models that enable intelligent monetization
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SAP Expands Mobile OfferingsJul 18, 2023 — SAP recently hosted its second annual Mobile Day event, “where customers, partners, and SAP experts in mobile technologies gather to explore mobile trends and exchange best practices in mobile adoption and implementation in enterprises.”
Mobile offerings are an increasingly important aspect of digital transformations. Workers need the ability to innovate from anywhere, yet many organizations lack mobile digital interfaces that provide all the necessary capabilities – if they even have one at all.
As part of SAP Mobile Day, SAP highlighted its recently revamped one mobile offering. This solution gives enterprises the ability to use pre-built or custom applications for mobile. These apps can help them manage their supply chains, finances, and provide data and analytics capabilities from anywhere in the world.
In this article, we will review some of the features of the one mobile offering, how several SAP partners leveraged its capabilities, and what options users have to improve their mobile solutions.
2 minute read
Shaping the Next Generation of “As-a-Service” Business Models with SAP BRIMNov 3, 2022 — SAP BRIM solution is a comprehensive solution that allows businesses to operate profitably in a complex partner ecosystem and enables profitable digital services with flexible pricing and watertight revenue management. In this article, you will learn about how SAP BRIM improves the ease of adopting a subscription-based business model for improved efficiency and a seamless, high-quality user experience, and why it should be the go-to solution for automation of billing, invoicing, and accounting processes.
5 minute read
Vodafone Sets New Benchmark on Its Intelligent Enterprise Journey with SAP S/4HANA Migration and Strategic Business ModelJun 24, 2020 — Before going live with one of the largest SAP S/4HANA systems in the world in just 18 months, Vodafone operated a multinational technology communications company supported by a core business model in a single instance of SAP ECC. To better support the company’s 93,000 employees, it needed to increase process automation and standardization, achieve a faster month-end close, improved user experience, and achieve better data insights. To help them enter the next digital era and achieve its goals, Vodafone created a benefits-driven business case driven by measurable key performance indicators (KPI) to support its migration to SAP S/4HANA. Read this case study to learn how Vodafone:
- Aligned middle management behind agreed upon, measurable KPIs to build a strong business case;
- Experienced minimal business disruption when migrating one of the largest single SAP instances in the world to SAP S/4HANA; and
- Implemented multiple other SAP solutions in parallel with the SAP S/4HANA migration — including SAP Concur, SAP SuccessFactors, SAP Ariba, and SAP Fieldglass — and integrating those solutions with SAP S/4HANA
9 minute read
Ericsson Delights Customers with DevOps SAP IntegrationApr 30, 2019 —
After 140 years in business, global technology giant Ericsson knows a thing or two about staying at the forefront of a changing industry. Learn how the company has modernized its IT delivery approach, and increased customer satisfaction, by adopting a continuous delivery model for its digital business support systems portfolio, and how it used the ActiveControl solution by Basis Technologies to integrate SAP applications into this new model.
12 minute read
Financials: Case study: Leveraging key drivers and metrics for detailed sales/margin planning at TDS TelecomMar 1, 2019 — Learn how TDS Telecom, one of the largest local exchange telephone companies in the US, implemented SAP Business Planning and Consolidation for margin planning. here Tayler Pfeiffer If you have comments about this article or publication, or would like to submit an article idea, please contact the editor. Tad Stern Tad Stern is consolidations manager […]
1 minute read
Vodafone Group Dials Up Process ControlsJan 4, 2018 —
As Vodafone Group expanded globally, it required more stringent process controls to ensure the more than 100,000 users who touched their various business processes could act efficiently. The company sought SAP Process Control to automate its process controls and expand the control footprint by process, systems, and geography. Discover how the company was able to standardize and simplify its controls framework and achieve continuous controls monitoring and handle fewer controls-related issues.
7 minute read