NCR Atleos Expands Network Services for Cloud ERP

NCR Atleos added Managed Detection & Response to its enterprise networking services through a partnership with DeepSeas. The expansion arrives as network readiness becomes a direct dependency for cloud enterprise resource planning (ERP) migrations.

Enterprise Network Services spans field services, remote services, and professional services. NCR Atleos positions this model for hybrid work and multi-cloud environments, where infrastructure management grows more complex.

Networks Now Determine Cloud ERP Performance

NCR Atleos positions Enterprise Network Services for networks built on cloud-native, virtualized, and automated infrastructure, with capacity pushed to the edge. These architectures put real-time applications, wide area network (WAN) performance, and operational visibility on the critical path.

An NCR Atleos-commissioned study of 120 U.S. enterprises across manufacturing, retail, banking, and energy identified security and network management complexity as major concerns. Latency or instability below the application layer can quickly become a cloud ERP performance problem.

Network Readiness Shapes Every Cloud ERP Migration

NCR Atleos professional services are designed to connect high-level and low-level network designs with business goals and implementation requirements. The portfolio includes upfront design for moving from Multiprotocol Label Switching (MPLS) to software-defined wide area network (SD-WAN).

SD-WAN uses software controls to route traffic across available connections. This gives enterprises more flexibility for cloud application traffic.

The portfolio is built for multivendor environments spanning Cisco, Juniper Networks, Ciena, VMware by Broadcom, HPE Aruba, and Silver Peak. NCR Atleos positions its Cisco capabilities around Cisco Gold Provider recognition and a 20-plus-year Cisco partnership deploying and managing Cisco Meraki solutions.

Phased Delivery Models Reduce Network Migration Risk

NCR Atleos professional services are designed to test network changes through simulations, scalability assessments, and controlled pilots before organization-wide rollout. That sequence exposes issues before they reach production ERP traffic.

After deployment, remote services are built for Day 2 health and performance monitoring, fault resolution, and change management. eBonding connects platforms, while ServiceNow ITSM and customer-portal dashboards provide visibility.

Field services are designed to extend that model through site assessment, staging, IMAC (install, move, add, change, de-install), maintenance, transition management, and CallOne coordination. NCR Atleos positions that coverage across 160 countries, with customer engineers in 60 countries.

NCR Atleos reports 99% customer-defined service-level agreement (SLA) attainment and 90%+ first-visit resolution for onsite services. Those vendor-reported figures provide concrete criteria for comparing partners, although no independent methodology is published.

What This Means for SAPinsiders

• Network operations and security converge. Managed detection and response is being bundled with enterprise network services, reflecting demand for unified operational visibility. Organizations running hybrid ERP landscapes are increasingly evaluating network and security operations as a single procurement decision.
• SD-WAN migration reshapes enterprise WAN planning. Cost pressure and cloud application traffic are pushing enterprises from MPLS toward software-defined WAN architectures. Teams that have completed migrations typically front-load design work, using proofs of concept and controlled pilots before full rollout.
• AI moves into day-to-day network operations. Automation is reaching dispatch, monitoring and fault resolution as service providers apply AI to operational workflows. Leading organizations are benchmarking providers on automation depth alongside traditional SLAs and first-visit resolution rates.