Diligent Global Builds SAP Practice Around Proprietary Migration and Governance Tools

Diligent Global positions itself as a provider of SAP, infrastructure, and AI cloud solutions, built on a lineup of proprietary products developed alongside a traditional SAP consulting service line. The portfolio centers on tools for S/4HANA code remediation, SAP access governance, and IT service management, with additional products that extend into industries such as pharmaceuticals and manufacturing.

Products and Services

Smart Code Migration tackles one of the more labor-intensive parts of an SAP S/4HANA transition: cleaning up custom code before cutover. Diligent Global says the tool automates that detection and remediation work, cutting manual effort by as much as 80 percent while keeping outcomes aligned with SAP’s Clean Core Strategy, the industry-wide push to limit custom code ahead of platform upgrades. The company also credits the tool with shortening migration timelines and lowering costs across its global deployments, with testing and documentation built into the process.

User Access Shield takes on a parallel governance challenge. Running on SAP BTP, the extension platform many SAP customers use to host third-party tools, UAS brings user provisioning under central control and automates enforcement of segregation-of-duties rules, a standing concern across SAP governance, risk, and compliance work. Diligent Global ties the product to SOX, GDPR, and ISO 27001 compliance, and adds real-time monitoring, configurable workflows, and dashboards meant to support ongoing management of access rights.

Two further products round out the lineup. DiliGenie automates core ITSM functions such as incident, change, and problem management, plus supporting capabilities like a configuration database and knowledge base, and Diligent Global markets it as straightforward to configure or migrate to from competing tools. DiliVision applies computer vision to physical safety compliance, scanning camera feeds in pharmaceutical, manufacturing, and engineering settings for violations such as improper PPE use, restricted-area phone use, and fire or smoke, then routing alerts and images to supervisors through a mobile app.

Diligent Global also maintains an enterprise services and technology solutions offering that sits apart from its named product line, covering broader technology consulting work for clients.

Solutions

Alongside its products, Diligent Global runs an SAP consulting practice built around six service lines. Implementation, integration, and upgrade and migration work sit at the center of that lineup, supported by custom development, support and maintenance, and training services that round out the portfolio. The company describes guiding clients from initial planning through configuration, testing, and deployment, a sequence consistent with the phased approaches common across SAP implementation work industry-wide.

The integration line covers connections between SAP and third-party applications, cloud platforms, and IoT devices, reflecting the interoperability demands that have grown as SAP landscapes extend beyond on-premise cores. Support and maintenance includes a dedicated team available around the clock, a model tied to the ongoing patching and release cadence SAP customers manage after go-live. Training is delivered through onsite workshops, virtual sessions, and self-paced e-learning, aimed at sustaining the value of SAP investments well after initial rollout.

What This Means for SAPinsiders

• Custom code cleanup now carries a measurable target. Teams planning S/4HANA moves can weigh Diligent Global’s claimed 80 percent effort reduction against the cost of internal remediation staffing. That comparison shifts custom code cleanup from an open-ended task into a line item with a benchmark attached.
• Access governance decisions increasingly hinge on BTP fit. Organizations comparing SAP GRC options may find UAS’s native BTP foundation and its SOX, GDPR, and ISO 27001 alignment a relevant factor in vendor shortlists. Extension-platform compatibility is becoming a practical filter for governance tooling decisions across SAP shops.
• Adding ITSM and safety AI tools expands vendor governance work. IT leaders adopting DiliGenie or DiliVision alongside core SAP engagements take on additional tool oversight, licensing, and integration responsibilities. That expansion means procurement and security teams need a plan for managing non-SAP-native products inside an SAP-centric landscape.