1 minute read
Key Takeaways
What you need to know
Organizations are shifting to AI-driven self-service for SAP billing and payments to enhance customer experience, improve business productivity, and gain intelligent invoice insights.
This change matters because it empowers customers to manage subscriptions, invoices, and disputes efficiently, leading to reduced support volumes, improved customer satisfaction, and lower days sales outstanding (DSO) for businesses.
The new AI-powered Q2C Customer Portal impacts SAP-driven organizations, particularly those utilizing FIAR/FICA/BRIM/Subscription Billing or S/4HANA receivables, needing a replacement solution for CCP sunsetting, or seeking to extend their BRIM investment.
Applicable for all SAP solutions – Private or Public Cloud, FIAR/FICA/BRIM/Subscription Billing, ECC
- Superior customer experience with invoice transparency & faster payment
- Improved Business Productivity with online payment, reduced disputes & customer queries
- AI-driven dispute resolution and intelligent invoice insights
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Discover how organizations are empowering their customers to manage subscriptions, invoices, payments, balances, and disputes through an intelligent self-service experience with Acuiti Labs’ Q2C Customer Portal.
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Ask SAPi
Take a sneak peak of our upcoming AI features designed to reduce support volumes, improved customer satisfaction, and lower DSO.
The conversation is tailored to enable a superior customer experience through customer self service capabilities for SAP-driven organisations.
With CCP sunsetting, get a clear look at the replacement solution and how to plan your transition.
See what a modern self-service Customer Portal can deliver today.
Extend your BRIM investment with a portal that lets customers self-manage subscriptions end to end.
Enhance your S/4HANA receivables customer experience with self-service capabilities customers actually use.
By the end of this session, you’ll walk away with a clear, practical understanding of:
Why Self-Service Billing Matters Now
How the Q2C Customer Portal Fits Your Landscape
The AI-Driven Capabilities Inside the Portal
What It Takes to Plan Your Move
CTO & Vice President
at Acuiti Labs
Souvik has over 25 years of IT industry experience, including time at SAP and Hewlett-Packard, before taking on the CTO role at Acuiti Labs. He leads the technology vision behind Acuiti Labs’ SAP BRIM and Order-to-Cash solutions, including the Q2C Customer Portal. He holds an Executive Diploma in Strategy and Innovation from Warwick Business School and regularly speaks on SAP BRIM, Agentic AI in quote to cash process and enabling superior customer experience.
He has led digital transformation initiatives across Telecom, Airports, SaaS, and Media sectors – delivering measurable improvements in customer satisfaction, operational efficiency, and revenue acceleration.
Join us on 16th July to see how AI-driven self-service can transform your customers’ billing experience.
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