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Esker
Esker is a global cloud platform built to unlock strategic value for finance and customer service professionals, and strengthen collaboration between companies by automating the cash conversion cycle. Founded in 1985, Esker operates in North America, Latin America, Europe and Asia Pacific with global headquarters in Lyon, France, and U.S. headquarters in Madison, Wisconsin.
Esker started out in 1985 with a simple vision: help businesses send documents electronically. Today, we’ve evolved into the global authority in AI-powered business solutions for the Office of the CFO — but our journey is just beginning.
Esker’s Source-to-Pay and Order-to-Cash solutions are used by a growing customer base of 3,000+ which includes NVIDIA, Whirlpool, Sony, Trek and Heineken. A guiding philosophy is at the heart of our distinctive culture, inspiring our 1,200+ employees around the world to deliver solutions that not only improve working capital and cashflow, but give new meaning to jobs, improve human-to-human relationships and promote environmental sustainability.
Featured Solution
Leverage the latest AI tech to free your team from the menial tasks and limited visibility impacting cashflow and stifling customer experience.
Searching for a global e-invoicing support system? Challenge accepted.
Featured Content
Discover why customer inquiry management automation is the perfect tool for fixing the shared inbox and shoring up your end-to-end customer experience (CX).
It’s up to today’s CFOs to build a foundation of long-term growth for their organization. Read the ebook to discover what technologies should be in your digital toolkit.
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Approximately $41 billion is lost by U.S. businesses each year due to poor customer service. Ouch. The solution is simple: Put staff in a position where they can do their actual job — serve customers. This video gives customer service leaders a glimpse into the transformational benefits of automated order management,
Esker’s cloud-based AP automation is the flexible solution businesses need to stay agile and competitive during times of change and unlock the value hiding in AP processes. Watch this video to discover what’s possible with the power of AP automation.
Articles / Case Studies / Videos
Esker Earns Machine Learning Document Data Extraction PatentAs artificial intelligence, automation, and machine learning become more and more important in modern businesses, companies are racing to develop solutions based on these technologies. One of the leaders in this field is Esker, a global cloud platform that has been at the forefront of these innovations for nearly 20 years.
Recently, Esker announced that it was awarded a patent that uses machine learning to improve the order management process. In a press release, the company said the technology “uses traditional and machine learning algorithms to identify data fields, make routing decisions and suggest next actions with the goal of reducing the number of touches during processing as much as possible.”
In this article, we will examine the capabilities that the patented technology has, how it can be applied to business requirements most effectively, and what role it will play in the broader SAP marketplace.
Cerapedics Success Story: Growing Intelligently with SAP S/4HANA ® CloudIn order to support the growth in its commercial operations and rising volume of orders, Cerapedics sought a highly scalable automation solution that could facilitate faster, more efficient order management while integrating with its SAP S/4HANA® Cloud application. Download the Esker Order Management Case Study with Cerapedics
Case Study Heineken Spain 5X FasterHEINEKEN processes orders 5 times faster with Esker’s Order Processing solution. “We have reduced the number of order entry errors due to manual handling and sped up processing times. As a result, we have been able to invest more time on higher-value tasks, which has led to an increase in customer satisfaction.”
Lactalis Iberia Group Transforms Customer Service Processes With EskerLeading dairy foods company reduces order processing time and improves supply chain efficiency LYON, France, and MIDDLETON, Wis. — October 2, 2023 — Esker, a global cloud platform and leader in AI-driven process automation solutions for Finance, Procurement and Customer Service functions, today announced that Lactalis Iberia Group, the Spanish subsidiary of the world’s leading […]
NVIDIA Optimizing Customer Experience & Partner Acquisition OpportunitiesSee how NVIDIA Corporation is processing orders 60 times faster thanks to an order management automation — setting up its employees, customers, and business for transformational, long-term success. Download Order Management NVIDIA Intl US Case Study Here
Process Automation in Supply Chain Benchmark Research ReportProcess automation technologies have increasingly evolved into strategic solutions during the last few years. In their responses to the SAPinsider Process Automation and SAP S/4HANA research conducted in April 2022, SAPinsiders highlighted supply chain as one of the top focus functions for process automation. To explore this focus further, we surveyed 106 members between July and September 2022.
Process Automation in Supply Chain EMEA DerivativeProcess automation technologies have increasingly evolved into strategic solutions during the last few years. In their responses to the SAPinsider Process Automation and SAP S/4HANA research conducted in April 2022, SAPinsiders highlighted supply chain as one of the top focus functions for process automation. To explore this focus further, we surveyed 106 members of our community between July and September 2022. Supply chain resiliency and agility are on top of the mind of SAPinsiders, as highlighted in their responses. SAPinsiders believe that process automation in the supply chain can help them build capabilities to address their resiliency and agility drivers. SAPinsiders consider process automation in the supply chain as a critical capability necessary for building robust supply chain capabilities required for today's complex supply chains. Since 31% of respondents to the survey were from the EMEA region, we decided to explore the insights from this region separately.
Improving Your DSO & DPO with a Single SAP-Integrated Finance ToolIn the last 20 months, supply chain leaders have had everything but the kitchen sink thrown at them — from supplier shortages and demand fluctuations to cost increases and liquidity pinches. Now, to ensure their business can withstand whatever new challenges await, decision-makers are automating financial processes to bring real, tangible results to their balance […]
Leveraging AI-Driven Automation to Build Resilient Supply Chains & Enhance Customer ExperienceToday’s business leaders are increasingly looking to the benefits of AI-driven automation. The benefits include reducing manual touchpoints, improving process quality, and increasing end-to-end visibility and integration are critical actions for any company hoping to nurture a better customer experience (CX) and more resilient supply chain.
Watch this webinar to learn how supply chain automation not only helps improve process efficiency, but ultimately builds a sturdy digital foundation for you to:
Enhance the effectiveness of your SAP environment by bridging manual gaps in supply chain business processes
Empower your customer service staff by reducing manual touchpoints and increasing process autonomy so they can focus on CX and innovation
Leverage process automation as a strategic tool to build the capability to be in sync with changing customer behaviors and expectations
Develop and embrace a true digital order strategy and AI-driven automation
Overcome order management bottlenecks through AI Driven AutomationIn a world where consumers want products quickly and effortlessly- Many businesses are facing challenges such as fulfilling high volumes of online orders, timely dispatch, human error from outdated manual processes and tracking products through their order lifecycle. View this webinar on-demand to learn how order management automation can help to overcome these challenges by providing increased visibility into the product order lifecycle.
Join this session for strategies and tools to:
Digitally process and track orders - in any format and across any channel
Leverage AI technology to optimize staff productivity
Overcome common order management bottlenecks by through a reduction in human error
Achieve faster order fulfillment
Increase the customer experience through social channels, mobile applications and services, and self-service tools
Optimizing Financial Close and Record-to-Report ProcessIn This Report: Over the last two years, SAPinsider research has shown that the financial close and record to-report process represent significant pain points for most organizations. Over-reliance on manual processes and poorly integrated systems have left many companies struggling with inefficiency. Read this report to: Discover where SAPinsiders are when it comes to improving […]
Process Automation in Supply Chain APAC DerivativeProcess automation technologies have increasingly evolved into strategic solutions during the last few years. In their responses to the SAPinsider Process Automation and SAP S/4HANA research conducted in April 2022, SAPinsiders highlighted the supply chain as one of the top focus functions for process automation. To explore this focus further, we surveyed 106 members of our community between July and September 2022. Supply chain resiliency and agility are on top of the mind of SAPinsiders, as highlighted in their responses. SAPinsiders believe that process automation in the supply chain can help them build capabilities to address their resiliency and agility drivers. SAPinsiders consider process automation in the supply chain as a critical capability necessary for building robust supply chain capabilities required for today's complex supply chains. Since 21% of respondents to the survey were from the APAC region, we decided to explore the insights from this region separately.
Sales Order Processing and SAP ERP: Q&A on How to Accelerate Sales Cycles with an Automated SystemCustomer service representatives who dedicate too much time to manage paper-based data entry are limited in their ability to quickly respond to customers and resolve issues. Not to mention this costly method can lead to errors, missed orders and delays, as well as a lack of visibility into the business process. What options are available […]
Exploring Accounts Payable Automation from A to ZThank you for registering for this live Q&A on AP automation for SAP customers. You can read the transcript below of the SAPinsider Live Q&A conversation where Dean and Howie discussed the importance of automation for AP processes and how Esker can help. If you haven’t already, subscribe to SAPinsider Online for free today! Live […]
Insights on Managing Cash Flow and Generating New Revenue with AP Automation
In recent years, automation platforms have matured and become more common for businesses. Companies that leverage technology for accounts payable (AP) automation, specifically, can perform at optimum levels when they achieve a high level of automation in critical business processes, such as AP invoice management. During a recent SAPinsider Live Q&A, Esker’s Dean Bearman, Business Development Manager, and Howie Hahn, Senior Sales Engineer, answered questions from attendees regarding AP automation, reporting, security, and more.
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