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Use Knowledge Articles in SAP CRM 7.0 for Fast Solutions and Efficient Service

Use Knowledge Articles in SAP CRM 7.0 for Fast Solutions and Efficient Service

Reading time: 8 mins

Discover how to configure knowledge articles in SAP CRM 7.0, a particularly valuable tool for service scenarios in which agents often receive the same queries from multiple customers. With knowledge articles, your organization can maintain standard answers or instructions as reusable documents. In addition, see how SAP CRM can automatically suggest knowledge articles for easy...

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