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In the Member Insights series, SAPinsider reports on success stories from the SAP end user community. These insights highlight the strategies and actions that enterprises are taking to achieve business outcomes as a result of internal or external pressures.
26 results
HP Improves Efficiencies and Enhances Its Customer ExperienceJul 28, 2021 — In 2018, HP Inc. launched a strategic effort with three goals in mind: Make it easier for its customers to do business with the company, improve its internal processes for employees, and gain a competitive advantage. Migrating to SAP S/4HANA was selected as the way to simplify its sprawling corporate systems. A key component of the migration has been ensuring compliance with internal rules and external regulations, such as the Sarbanes-Oxley Act (SOX) and various data privacy laws.
As part of its transformation, HP set up a new governance, risk, and compliance (GRC) system, including rethinking its user access processes and segregation of duties (SoD) ruleset. In the past HP relied on a homegrown tool for access control but implemented SAP Access Control and SAP Process Control as a component of its SAP S/4HANA migration.
HP also took advantage of SAP Process Control’s continuous control monitoring tools. “We use the tools to monitor our application controls, benchmark and monitor for change, and improve efficiency. It made our IT general controls easy by consolidating data from our legacy systems into one view,” explains Carrie Gilstrap, IT Audit Manager, HP. The company is still in the process of rolling out SAP S/4HANA to all its business units and regions, a process that Gilstrap expects to be completed in 2021.
Read this article and learn:
- How HP ensured compliance with internal rules and external regulations while migrating to SAP S/4HANA.
- How the computer maker used SAP Process Control’s continuous control monitoring tools to monitor its application controls, benchmark and monitor for change, and improve efficiency.
- The importance of implementing continuous control monitoring to prioritize control activities, ensure GRC information is up to date, and achieve compliance at a lower cost.
6 minute read
MSC Industrial Supply Co. Retools to Meet Complex Market ExpectationsJul 23, 2021 — Today MSC Industrial Supply Co. (MSC) is a successful dot com business built inside of an 80-year-old company that started as a wholesale catalog distributor. Digital moves continue to support MSC’s changing customer landscape and help the business align with new ways of thinking about software. MSC’s Senior Vice President and Chief Information Officer Charlie Bonomo says that RISE with SAP is the catalyst “enabling us to dive into the future.”
To deliver on its commitment to its customers and stakeholders, MSC is establishing the synergy and integration it needs on the back-end to provide nimble, scalable, and easy-to-use applications on the front-end.
Ultimately, MSC is setting out to streamline and consolidate the company’s software and bring different applications under one umbrella, leveraging SAP’s expertise and holistic approach to transformation through its RISE with SAP offering.
MSC is running SAP S/4HANA Cloud on Google Cloud Platform and expects to bring its digital transformation full circle at the end of 2022, enabling the business to close faster, gain more intelligence through reporting, and integrate third-party products that support continued innovation.
Read MSC’s case study and learn:
- How the company completed a lift and shift from its current landscape to SAP S/4HANA Cloud in just five months and while maintaining completely transparency for users;
- About Bonomo’s foundational approach to ensure the project was completed on budget and on time;
- What has been required to achieve streamlined interfaces in the cloud and how MSC is measuring success; and
- About MSC’s experience as a RISE with SAP customer, including how SAP has worked with Google Cloud to ensure a holistic and collaborative transformation.
5 minute read
Epsilon Builds A Single Source of Truth To Empower Marketing EffectivenessJul 16, 2021 — By Alex Soto, Editor, SAPinsider With evolving consumer expectations and behaviors and dynamic shifts in business and society, marketing organizations often sit at the tip of the digital transformation spear. Specifically, chief marketing officers (CMO) are under pressure to transform their digital marketing strategies to better meet customer demands, elevate their organizations’ brands, and support […]
5 minute read
Technology is Accelerating Motor Oil Group’s Deep Energy Transformation, Innovation, and Expanded Customer ExperienceJul 6, 2021 — Motor Oil Group (MOG) is one of Greece’s largest companies undergoing a deep transformation from pure oil and gas company to full-fledged energy supply and services company.
The combination of mobility and new technologies is stated as one of the Group’s strategic priorities in transforming the fuel station of today and developing the non-fuel retail business. The shift is reflective of changing expectations in mobility-related products and services like electric vehicle charging stations, ride sharing, and other types of fuel; and convenient access to new services and products not currently associated with today’s fuel station.
Working with partners and with an agile methodology to quickly cycle from concept to prototype to scale, MOG is already starting to see business improvements from its strategies, including double-digit increases in non-fuel revenue, penetration of diversified fuels, and uptake on new product and service offerings.
Platform innovation is essential to the Group in fulfilling a personalized customer experience. A cloud-based platform for on-location employees will provide data at their fingertips and enable them to better understand their customers and their preferences and facilitate an improved service and sale experience.
Given its size and complexity, the Group looks for partners to bring innovation and specialization to support its customer experience evolution, aligning technology with the business goal of personalization as mobility and selection of non-fuel products and services evolve.
The company espouses the importance of meaningful collaboration with internal partners at all levels to achieve better results.
Read this article and learn:
- How environmental changes led Motor Oil Group to pursue its transformation;
- About MOG’s strategic priorities in transforming the fuel station of today and developing its non-fuel retail business;
- How the Group is fulfilling its personalized customer experience objectives and using a cloud-based platform for customer engagement;
- How strategic relationships are playing a critical role to bring innovation and specialization to support its customer experience evolution, aligning technology with the business goal of personalization.
5 minute read
Cutting IT Support Costs Through RedesignJul 1, 2021 — Imperial Brands, one of the largest tobacco products companies in the world, saw an opportunity to reduce fraud risk and third-party IT costs by closing a gap in its segregation of duties (SoD) compliance. The gap become apparent when its auditors reported discrepancies between the company’s SoD audits and the SoD results coming from external audit. The company decided to update its processes and SoD ruleset to improve transparency of its reporting.
The SoD update revealed that its existing role-based access design was outdated as well, so it undertook a redesign of its role-based access profiles to avoid a conflict with the new SoD ruleset. Imperial Brands used the data analysis provided by SAP Access Control to identify unused or infrequently used transaction codes. The company trimmed the number of T codes and ensured task roles aligned to SoD functions defined in its ruleset. As a result, Imperial Brands was able to reduce SoD conflicts by 75% and cut its IT support costs by 70%.
For the SoD ruleset update and role-based access redesign, Imperial Brands worked with Turnkey Consulting, which designed and built new roles and provided scripting and mass maintenance tools to accelerate project delivery. The company has completed the role-based access redesign at its main operations in Europe and is working on deploying the new design principles within the rest of its SAP estate.
Read this article and learn:
How Imperial Brands reduced costs, improved security, and enhanced accountability through a role-based access redesign project.
How Imperial Brands used data analytics generated by SAP Access Control to cut the number of T codes and ensure task roles were aligned to SoD functions.
The importance of putting business owners in charge of user provisioning decisions.
4 minute read
How Global Pharmaceutical Company Sanofi Overhauled Its SAP SecurityJun 18, 2021 — Facing a marked increase in cyberattacks and a complex IT and regulatory environment, multinational drug company Sanofi resolved to revamp its SAP cybersecurity infrastructure. The goal was to better detect attacks, protect mission-critical applications, streamline software deployment, and monitor security in real-time. This was no easy task as Sanofi has many different SAP platforms and versions running at the same time.
Sanofi determined that it needed a holistic security approach that supported application security, analyzed systems security in a central location, and automated the security process. After reviewing requests for proposals, the drug firm selected SecurityBridge to undertake the massive security overhaul. SecurityBridge faced the challenge of connecting Sanofi’s many systems to the vendor’s platform and ensuring compliance with strict EU and U.S. data security regulations.
The SecurityBridge platform provided Sanofi with event-based monitoring, a patch management tool, and a single pane of glass for all its security areas. The platform offers “many powerful tools that are very useful for us, and we’re spending so much less time to get information,” said Stéphane Peteytas, Head of SAP Cybersecurity at Sanofi. So far, Sanofi has connected more than 300 systems to the platform and is on track to connect the remaining 200-plus systems.
Read this article and learn:
How Sanofi centralized and automated its cybersecurity processes in a complex IT and regulatory environment.
How SecurityBridge’s platform gave Sanofi a single pane of security glass to thwart attackers and comply with standards.
The important of providing security teams a unified view of a company’s cybersecurity and compliance environment.
3 minute read
Mitsubishi Heavy Industries Unifies People Data at 134 Companies with SAP SuccessFactorsJun 16, 2021 — The leadership at Mitsubishi Heavy Industries (MHI) wanted more insight into their employees, and more consistent reporting on their HR functions. The goal was to create a more unified human resources approach across the more 170 companies and 90,000 employees under its umbrella. MHI turned to SAP SuccessFactors Employee Central as its core HR system to provide the employee system of record and SAP SuccessFactors talent modules to standardize key processes such as recruiting, onboarding, performance management, development, and succession for every company.
“You have to think about what metrics you want and what data feeds those metrics, and is that data being used efficiently and consistently across the globe or not?” Beccy Casasent, Senior Director of HR Operations at MHI Shared Services America, says.
Read this article and learn:
- How the company standardized HR systems globally with SAP SuccessFactors.
- Why project was rolled out in waves across 134 companies.
- The impact of support from partners such as IBM and internal leadership to help MHI align with IT with business needs and save money.
5 minute read
Lloyd’s Register Adopts SAP’s Portfolio of Cloud Solutions As The Engine to Address Uncertainty In Asset-Intense IndustriesJun 14, 2021 — At a time when uncertainty appears to be steering the ship amid a disrupted marketplace, asset-intensive industries are looking to accelerate digital transformation. But in navigating rough waters, they face many challenges in relation to aging infrastructure, evolving global supply chains, and meeting sustainability demands of customers.
Lloyd’s Register, one of the world's leading providers of professional services for engineering and technology that improves the safety and performance of critical infrastructures worldwide, is building a digital engine that supports the integration of machine learning, artificial intelligence, and geolocation to empower its customers with modern, sustainable solutions to help them weather the storm.
In building a digital engine to support services heavily utilized by its customers, Lloyd’s approaches innovation as an exercise in learning. The strategy enables customers to provide feedback and allows for more informed decision-making – like whether or not to pursue further expansion of an idea and turn it into a solution.
With Microsoft Azure and SAP’s portfolio of cloud solutions at the center of their engine, Lloyd’s Register is bolstering its asset and facility performance and risk management offerings with predictive capabilities to enable customers to continuously operate, while ensuring sustainable operations and saving costs.
In this case study, Lloyd’s Register shares key challenges and learnings about the digital transformation journey in asset-intensive industries using SAP’s portfolio of cloud solutions.
Read this customer story and learn:
• How Lloyd’s Register is building a software-as-a-service (SaaS) technology engine on Microsoft Azure and SAP’s portfolio of cloud solutions to support services that are heavily utilized by its customers and build intelligence at all levels.
• Why getting customers involved in the innovation process is necessary to robustly test ideas and develop solutions that address real-world challenges.
• The benefits of the cloud to create opportunities, including increased agility, reduced operational risk, and enhanced business productivity for years to come.
• About how the cloud, as a technical foundation of a digital transformation journey, can become more than a platform – it becomes an engine for innovation and learning.
5 minute read
Best-of-Breed Business Intelligence for Improved AgilityJun 14, 2021 — Whenever two or more companies merge, an extensive list of technical difficulties soon follows. The challenges include integrating systems, databases, and applications and enabling synchronization of information between organizations.
For Ferrara – an emerging North American powerhouse in sweet snacking that recently acquired Nestle’s U.S. Confection and Kellogg’s Cookie, Cones, and Crust business, including Keebler brands – bringing in new information from acquired companies used to take about two years. But in defining a new business intelligence (BI) playbook, they significantly reduced that time down to about a week.
The company is realizing the benefits of its investments faster by using a best-of-breed approach for bringing in acquisitions data. With real-time information about new acquisitions available at its fingertips, the company can support leadership decision-making and optimize market opportunities. Additional benefits of its best-of-breed BI approach include less latency when moving information back and forth and increased performance and integration.
Ferrara achieves unparalleled agility for reporting and streamlines the analytical process across its business thanks to the combination of Amazon Web Services (AWS), SAP HANA, and SAP Analytics Hub. For example, SAP HANA empowers the company’s BI team to pull data from the company’s SAP ERP system and acquired companies faster and make changes without reloading data.
With AWS and SAP HANA at the center of its evolving journey to the cloud, Ferrara delivers enhanced value to the business and its partners and customers.
Read this customer story and learn:
- How running SAP on the AWS Cloud enables Ferrara to be 50% more efficient overall in its development efforts while reducing development costs by 70%.
- Why real-time data helps BI teams understand business partners’ goals and roadmaps and empowers them to deliver innovation across the organization.
- The benefits of the cloud to optimize opportunities, including quicker access to data and immediate decision making about acquired companies, high-value collaboration across the business, and the ability to simplify complexity.
- The importance of a cloud strategy that supports best-of-breed business intelligence for improved agility, impacting employee, customer, and consumer experiences.
5 minute read
Retail Finance Transformation to Drive InnovationJun 14, 2021 — To keep ahead of the rapidly shifting retail marketplace, Walgreens Boots Alliance (WBA) launched a transformation initiative designed to modernize the company’s core business processes to give employees better access to data in real-time at all levels of the organization. The initiative began as a program to replace its custom legacy ERP system with SAP S/4HANA at its 9,000 stores worldwide but soon turned into a full-scale transformation of WBA’s business.
SAP S/4HANA, which is hosted on Microsoft Azure to furnish the capacity to scale quickly, has streamlined processes, analytics, and decision-making for WBA. It is providing greater accuracy and confidence in the data because of more rigorous controls, governance, and training, explains Mark Slater, VP, Platform Information Officer, Business Services, WBA.
The company focused its initial SAP S/4HANA implementation on finance, retail, supply, and inventory management. Automating processes and improving visibility into better data are key benefits of the transformation program.
Read this article and learn:
- How SAP S/4HANA can help to modernize business processes for greater innovation.
- Ways to keep pace with market complexities by integrating finance, retail, supply chain, and inventory management functions.
- About the advantages that can be gained when you consider communication, continuous training, and change management as essential components to complex technology investments.
4 minute read