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The New Era of AI Powered Commerce – SAP’s AI capabilities for Intelligent CX AI is transforming the commerce landscape by enabling organizations to achieve higher sales and stronger brand connections. It streamlines product catalog management, improves data accuracy, and delivers a more personalized shopping experience. AI offers a competitive advantage for retailers seeking intelligent growth through enhanced omnichannel fulfillment strategies, optimized product assortments, personalized recommendations, and resilient, sustainable supply chains. Companies integrating AI into their operations are better equipped to make informed decisions and scale efficiently. The SAP CX AI Toolkit is a unified generative AI platform that leverages data from various SAP products. Developed using proprietary AI models and fine-tuned large language models (LLMs), it integrates key functionalities of SAP Commerce Cloud. The toolkit automates labor-intensive tasks and swiftly analyzes enterprise-wide data. SAP's trusted AI capabilities ensure secure data retrieval and integrate third-party productivity applications with context grounding, PII obfuscation, and bias prevention. Data is handled safely before processing by a partner LLM, and no customer data is stored within LLMs, preventing its use in training these models.

By Suparna Chawla Bhasin

May 20, 2024

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2 minute read

Managing Data Migration in the Face of Current Data Residency Demands Organizations are growing more attentive to the whereabouts of their data. The expansion of the public cloud has had a substantial effect on data management. Due to concerns over data residency and sovereignty, certain businesses are now concluding that relying on the public cloud is not feasible. This poses a significant factor in intricate data migrations. As data is often spread across various locations, it falls under the purview of multiple regulations governing its management and storage. The persistence of data residency regulations necessitates heightened awareness among companies regarding the storage and transmission of their data. Confusion surrounding data residency issues can impede or even obstruct a data migration project. However, the valuable insights derived from such data have the potential to revolutionize a company. This article focuses on how organizations can effectively harness data insights while maintaining compliance with data laws. This includes possessing auditing capabilities, adaptable data management systems, and a comprehensive understanding of the legal obligations in each country where data is stored.

Jun 16, 2023

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3 minute read