Dec 10, 2025
•3 minute read
b2b
The AI-Driven Customer Portal for Faster, Cleaner CollectionsIn B2B industries, the order-to-cash process is often hampered by manual, opaque workflows, but AI-enabled self-service portals like Serrala’s streamline collections, enhance transparency, and reduce Days Sales Outstanding (DSO).
Why Your B2B Business Must Think Like B2C and Vice VersaThe convergence of B2B and B2C expectations is reshaping customer experience, compelling organizations to integrate deep ERP systems to provide personalized, seamless journeys while focusing on empathy and long-term relationships.
Nov 12, 2025
•3 minute read
Nailing the B2B Post-Purchase Experience With SAP CXA global wholesale distributor transformed its customer relationships and increased its Net Promoter Score by over 30% by implementing a phased B2B Self-Service portal to enhance transparency, financial clarity, inventory management, and payment methods, ultimately reducing manual order handling and empowering customers, thereby highlighting the importance of an agile, customer-centric approach in B2B services.
Aug 26, 2025
•3 minute read
Streamlining Omnichannel Sales Order Processes with SAP & DataXstreamOmnichannel strategies are essential for retailers to thrive, as they significantly enhance sales revenue, customer retention, and engagement, particularly following the pandemic shift towards integrated shopping experiences, with successful implementation requiring careful technology integration and efficient order management.
Mar 18, 2025
•3 minute read
Serrala Unveils Automated Embedded B2B Payments SolutionFinancial automation leader Serrala recently announced a new partnership with Monex USA that aims to simply B2B payments for their customers. The companies announced that they will jointly provide the first fully automated SAP embedded B2B payments solution.
In this article, we will examine some of the benefits that organizations can expect from the partnership.
Monex USA brings nearly 40 years of experience in foreign exchange experience. Customers can leverage this experience to help navigate volatile currency markets. Serrala is a leading fintech organization that offers cloud-native solutions. By combining forces, the two organizations aim to provide users with automated and optimized solutions that save money and minimize risks while also offering real-time insights into their payment processes.
Jul 27, 2023
•2 minute read
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