Strategic Supply Chain Management, Part II of II
Understanding Dashboards and Scorecards for Effective Decision-making
Meet the Experts
In Part I of this two-part series, Understanding what to measure for effective KPI development, key performance indicators (KPI) were defined, the article reviewed how to develop effective KPIs for your business, and several examples of KPIs that have proven effective for the different domains in the value chain, regardless of the industry, were provided. In this article you will learn the framework and audience for dashboards and scorecards and the driving factors of each. When to use an operational, tactical, or strategic dashboard based on business objectives and audience will be explained, along with the principles and benefits of each type. This article will also provide the design thinking process for dashboards and scorecards.