Ensuring Stable Operations with Consulting-based Application Management Services

With enterprises increasingly adopting SAP applications, complexities in managing these applications have also increased. Most enterprises do not have sufficient in-house technical expertise or resources to support and manage these applications or the skills to maintain them optimally. To ensure stable SAP systems a holistic and continuous monitoring and troubleshooting team is needed to solve day to day incidents and service requests.

A healthy system and support organization allows freed up resources to support upcoming projects to scale the existing system landscape to ensure growth and business development.

Although SAP offers support for application management, it can result in escalated costs due to continuous training, resource investments, and team capacity. This has driven organizations to outsource SAP application management to specialists who support companies in maintaining their SAP applications and IT infrastructures.

Partnering with an Application Management Service (AMS) provider offers a host of advantages, helping businesses save money by tapping into specialized IT expertise without the high costs of maintaining an in-house team. These providers make it easier to scale operations, enabling companies to expand their SAP systems without the stress of managing employee turnover. With proactive maintenance and support, businesses can adapt their IT needs to shifting market demands without investing heavily in hardware or internal staffing. Selecting the right AMS partner might seem daunting, but the ideal provider combines technical know-how with an in-depth understanding of your industry.

One such company that offers more than just simple application management is cbs Corporate Business Solutions. cbs’ Run and Care Application Management Service offers project execution and continued expert support throughout the entire SAP life cycle, during projects and operational phases. cbs’ flexible model also provides access to local resources that support the growing need for localization and country-specific requirements. Cbs’ AMS offering includes application monitoring, authorizations management, management consulting, automation and lifecycle management among other services. Partnering closely with customers, cbs provides a proactive approach ensuring stable operations, empowering customers to focus on their primary business objectives.

Case in Point

VAG Armaturen, a valve manufacturer based in Mannheim, Germany partnered with cbs Corporate Business Solutions and adopted their application management services while benefitting from their consulting expertise involving SAP integration, harmonization, EDI, PLM, business intelligence, and the IoT.

Supporting 600 users around the world and managing requirements spanning process-related issues to legal obligations in the Czech Republic, India, or South Africa, the manufacturer needed to bring additional external expertise from cbs for managing core SAP modules they used. As Michael Rawus, head of global IT at VAG-Armaturen GmbH states, “The consulting-driven expanded AMS model is perfect for us because it includes not only system operations, but consulting services, as well. When necessary, cbs experts also help us out with our smaller projects. That makes us really flexible, which is a huge advantage. In that sense, we depend on the flexibility, innovative capacity, and wide-ranging expertise of our consulting partners at cbs. The right combination of consulting and real-world implementation is also key.”

The company has not only benefitted from the application management services by cbs, but has also consulted cbs for smaller projects as they provide the flexibility and innovation in their approach.

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