11 minute read
Discover how SAP’s Chief Customer Office helps customers leverage existing investments and innovate with new technologies in this SAPinsider Studio interview with Patrick Bresnan, Vice President, Chief Customer Office at SAP. Topics covered include: How the Chief Customer Office transitioned from being 99% reactive to 90% proactive to better help customers leverage their SAP investments…
Membership Required
You must be a member to access this content.
Explore related questions
Already a member? Log in here
More Resources
See All Related Content
Improve Customer Service by Enhancing the Integration of CRM and ECC Logistics and BillingMost companies have established their logistics and billing processes in their SAP ERP Central Component (ECC) systems. Since understanding customers better has become a key strategy, many organizations are now also using SAP CRM to improve and analyze customer experience, interaction, and satisfaction. Integrating the two systems gives companies the option to maintain their solid […]
Effectively Manage Your Customer Service Business Function by Using SAP’s Integrated Service Order FunctionalitySee how service order functionality integrates with the controlling function to record, track, and manage both costs and revenues resulting from service functions for some of the common customer service scenarios. Key Concept Customer service (CS) order functionality helps you capture the desired level of detail pertaining to activities and resources used to carry out […]
16 minute read
A Look into the Ultimate Online Selection DirectoryERP News (www.erpnews.com) is excited to announce that the ultimate online ERP Selection Directory 2017 is live! ERP Selection Directory (www.erpselectiondirectory.com) is an unbiased, formative and unique platform where you can search for ERP vendors and related application partners just by entering the location or industry information. Deploying an ERP system is an expensive process […]
1 minute read
Get a Single View of the Customer by Linking Customer Master Duplicates in SAP CRMWhen your SAP CRM system has to account for a customer master that has duplicates, an approach based on linking master data records can provide you with a single view of this data. For example, Customer XYZ exists in the system as XYZ1 and XYZ2, and transactions or installed base products are scattered between the […]
13 minute read
