The New Era of AI Powered Commerce – SAP’s AI capabilities for Intelligent CX
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Key Takeaways
⇨ AI is transforming the commerce landscape and is emerging as the key competitive advantage for retailers aiming for intelligent growth.
⇨ By leveraging AI-driven insights, organizations can enhance omnichannel fulfillment strategies, optimize product assortments, offer personalized recommendations, and build resilient, sustainable supply chains
⇨ With SAP’s new Generative AI capabilities for intelligent CX, organizations can bring proactive and contextual insights from relevant business data to their teams, right where they work.
AI is transforming the commerce landscape by enabling organizations to achieve higher sales and stronger brand connections. It streamlines product catalog management, improves data accuracy, and delivers a more personalized shopping experience. AI offers a competitive advantage for retailers seeking intelligent growth through enhanced omnichannel fulfillment strategies, optimized product assortments, personalized recommendations, and resilient, sustainable supply chains. Companies integrating AI into their operations are better equipped to make informed decisions and scale efficiently.
The SAP CX AI Toolkit is a unified generative AI platform that leverages data from various SAP products. Developed using proprietary AI models and fine-tuned large language models (LLMs), it integrates key functionalities of SAP Commerce Cloud. The toolkit automates labor-intensive tasks and swiftly analyzes enterprise-wide data. SAP’s trusted AI capabilities ensure secure data retrieval and integrate third-party productivity applications with context grounding, PII obfuscation, and bias prevention. Data is handled safely before processing by a partner LLM, and no customer data is stored within LLMs, preventing its use in training these models.
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