How Digital Transformation Led to Quote-to-Cash Optimization for IBM

⇨ Adopting S/4HANA can help businesses keep pace with the rate of change in the financial landscape.

⇨ Moving to the cloud should not just be a “lift and shift,” but a full business transformation.

⇨ IBM leveraged SAP’s portfolio to simplify IT architecture and improve the buying experience for customers.

Learn how to support an integrated, end-to-end process that helps drive our sales cycle to encourage innovation and provide clarity for customers, speed for the seller and efficiency for our administrative teams. SAPinsider sat down with Renee Hook, IBM’s Vice President of Global Quote-to-Cash Transformation, and Doug Watts, IBM’s CIO Quote-to-Cash SAP Lead, to discuss the transformation and what it meant for the business. Gone are the days when companies can spend five or six years to transform. There is an immediate need to focus on speed and agility in order to move quickly and course correct if needed. The process of digital transformation requires all teams and facets to buy in, especially business and technology stakeholders. This process can also help companies engage employees by simplifying processes, eliminating waste, automating repetitive tasks and integrating workflows. This example also holds valuable lessons on how to utilize automation and machine learning.