The ease with which an application can be learned and used, as well as how its quality is perceived, is a critical but often underrated determinant of the application's success (or failure). This article aims to provide you with a foundational knowledge and the resources you need for building better, more usable applications for your users. It clarifies what makes an application "easy to use," details how you can improve your new applications going forward, offers guidelines for identifying and simplifying existing applications, and provides tools, including a downloadable R/3 Usability Toolkit, to help you succeed in your own usability projects.
Jonathan Pokress
Jonathan Pokress, CPIM is an independent consultant and president of Bluenote Consulting Group, Inc. (www.bluenoteonline.com), based in Charlotte, North Carolina. He has spoken on numerous occasions on both technical and managerial topics, including web-enablement with the SAP Internet Transaction Server, development methodology, and user interface design. Bluenote assists clients in the areas of R/3 simplification, development of web and wireless solutions, quality assurance, and mentoring.
You may contact the author at jpokress@bluenoteonline.com.
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