Key Takeaways
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Automatic categorization and routing of tickets in SAP streamlines incident management and reduces manual effort.
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Embedded knowledge base search within SAP helps users resolve issues independently, decreasing the number of new tickets.
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Automatic data collection and duplicate management improve ticket quality and efficiency, saving time and reducing system downtime.
Learn how you can improve your SAP support process using integration and smart automation. Improve service desk KPIs, reduce the number of tickets and cut SAP support costs.
Learn more from STA Technologies by downloading the whitepaper.