The Customer COE program from SAP provides best practices and guidance on how to set up and run an SAP IT organization. It enables SAP customers to exchange experiences and know-how by leveraging the Customer COE to optimize the overall IT and Business Processes and adopting Cloud solutions. Based on SAP’s experiences a holistic management approach of the Customer COE organization is the most promising way how SAP’s Cloud solutions bring value within your organization. In order to cope with the impact of innovations and new technologies in a cloud and hybrid based system landscape, there are certain capability areas of the Customer COE organization which need to be focused on. By considering these key competencies will help you to position and manage your Customer COE successfully for the future.