Stadtwerke Bielefeld: Transforming service experiences for utilities customers

Stadtwerke Bielefeld: Transforming service experiences for utilities customers

Reading time: 4 mins

Service agents at Stadtwerke Bielefeld GmbH play an increasingly important role in advising and assisting customers. To help teams efficiently handle growing numbers of inquiries, the utilities company decided to replace multiple customer relationship management systems with a single unified solution based on the SAP Customer Experience portfolio.

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