Enhancing SAP enterprises with Worksoft’s process capture technology

⇨ Worksoft's Business Process Capture automates the discovery and documentation of business processes across diverse roles without disrupting day-to-day operations, requiring only a simple button-press from the end user to get started.

⇨ The solution converts actual user activities into visualized business processes, linking together actions from different departments (sales, warehouse, accounting) to provide a comprehensive understanding of workflows and facilitate the creation of process documentation.

⇨ By capturing every keystroke and app interaction, Worksoft enables the development of automated solutions and documentation that enhance business continuity and process optimization, even when no single individual possesses full knowledge of the entire process.

Delivering a perfect understanding of business processes as executed across diverse roles and users in the enterprise requires a solution capable of automated discovery at enterprise scale, but with the fidelity of the individual keystrokes and actions per user. The challenge is a tall technical order, but when delivered becomes an effective solution for enterprises with major SAP projects and operations.

Business Process Capture from enterprise test-automation specialist Worksoft can be one such solution. Whether it’s applied to business processes including finance, sales and distribution or admin and supply chain, Worksoft’s Capture technology automates the discovery and understanding of business processes as performed by enterprise users, creating the ideal asset for the creation of documentation and test automation used to ensure business continuity with any system change. Capture massively simplifies the process of documenting business processes well, with a simple “turn it on” to get started for the end user, and without disruption to everyday activities.

To demonstrate how this solution could help SAP users, let’s break down exactly how it can be used in a SAP network to document end-to-end processes in the most accurate way.

Capture lives in the enterprise, automating the discovery of business process as it’s performed, and without manual activities typically required by end users including manual activity annotation and screen shots. The business process begins with sales closing an order from clients. Once the warehouse worker has been informed of the order, they can start work on creating a shipment for the new warehouse work opportunity, using SAP software to create said shipment. The only extra action required at the desktop is a 1-click acknowledgement of the activity as something of business interest.

After the warehouse worker has completed the shipment, accounting creates the invoice – once again activating the process capture technology before their accounting work begins. As regular business activity is captured, Worksoft’s solution automatically converts the discovered process performances to visualized business processes. Activities from process participants are visually linked together, creating understanding of the process across the business, from sales, to shipment, to invoicing.

The visualization of the end-to-end process can be converted into documentation, providing screenshots and detailed app interactions – every keystroke from workers can reinforce the fidelity of the documented process. The documentation can provide the necessary process intelligence to create automated solutions and optimize current operations. Even when knowledge of the entire process is beyond any single individual, the data captured through Worksoft’s solution created useful and vital documentation of the entire workflow.

Disruption to day-to-day workflows is no longer a factor to consider when process-capturing solutions only need a press of a button to work. For example, a solution like Worksoft’s Business Process Capture accelerates process discovery by design. An easy-to-use, accessible UI means everyday business users contribute vital process knowledge used to create business process understanding across the enterprise, automatically documenting business processes, and informing test automation requirements and test cases to protect the continuity of the business when delivering systems change.