Easily Assess Your IC Agents’ Performance with Audio Interaction Records

Easily Assess Your IC Agents’ Performance with Audio Interaction Records

Reading time: 10 mins

See how you can enhance your communication management software integration with Interaction Center to associate a call recording file with the corresponding interaction record in the activity clipboard. With this enhancement, you can play the recording by clicking a link in the activity clipboard. Key Concept Communication management software (CMS) is a middleware between voice...

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