Defining SAP Service Level Agreements: An IT Manager’s Survival Guide

Defining SAP Service Level Agreements: An IT Manager’s Survival Guide

Reading time: 2 mins

Given the complexity and investment inherent in large SAP environments, it is quite likely that you and your IT colleagues are being asked to measure and ensure a certain level of service for users of your SAP systems. A Service Level Agreement (SLA) can be of enormous benefit, because it directly addresses a core frustration...

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