Create a Tracking Number Field for Your IC WebClient Interaction Record

Create a Tracking Number Field for Your IC WebClient Interaction Record

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See how you can add a customer Tracking No. field to the interaction record in Interaction Center WebClient in two steps. You can use this process to add any extra field to the interaction record to suit your business requirements. Key Concept Easy Enhancement Workbench (EEW) allows you to enhance the data model for your...

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