Categorize Your SAP Service Desk Tickets to Drive Support Process Optimization

Reading time: 13 mins

ManagerUnderstand the importance and effective use of SAP support tickets categorization. The categorization feature in SAP Solution Manager’s Service Desk functionality provides guidelines for analysis and actions based on ticket categorizations. Key Concept Reduction in IT operating costs is the primary goal of CIOs, so improving and optimizing operations is a key concern for SAP...

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