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Observability in Action: Scotts Miracle-Gro’s Journey to 90% SAP Efficiency Gains

Key Takeaways

• Scotts Miracle-Gro reduced SAP support tickets by 90% and system refresh times by over 95% using Avantra’s intelligent automation.

• Avantra enabled real-time observability and ServiceNow integration, allowing Scotts to shift from reactive maintenance to strategic innovation.

• With automation and predictive analytics, Scotts freed up IT resources to focus on cloud migration and advanced analytics initiatives.

We can now do in 3 hours what used to take five people four days. Only one person is needed in case of trouble. Automation in system monitoring drives better system health, better end user experience, and frees up time for innovation.

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As the global leader in branded lawn and garden products, Scotts Miracle-Gro operates at massive scale, processing over 3 billion data rows per week. With a lean IT team and mission critical SAP workloads running on AWS, the company needed real-time insight, faster system refresh, and fewer manual touch points. They turned to Avantra, the intelligent observability and automation platform purpose-built.

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