Boomi World 2025 is “Unlimited”

Steve Lucas, CEO of Boomi introduced the “unlimited” theme for Boomi World 2025  on Day 1 of the conference in Dallas. While Boomi is known to many SAP customers as an integration platform, with users leveraging automation to maximize the value of the integrations that the company provides, Lucas spent much of his keynote focusing on the importance of AI in transforming organizations and the need to build the future now.

From Integration to Orchestration

From Lucas’ perspective integration changed everything. When Boomi was established 20 years ago it was to help organizations connect one system to another. But as users connected systems, they wanted to move data between them, necessitating automation. Now, automation is becoming orchestration, a vital commodity for AI. And Boomi, is unifying integration, automation, AI, and orchestration on one platform.

Part of the need for AI orchestration is trust –one of the biggest challenges that organizations face with AI. Boomi wants to provide a means to facilitate this through a platform that can build an agentic future. But that requires an understanding of AI agents — software that has a model, data, code, long-term memory, and reinforcement learning. Boomi is providing this through the launch of Agent Builder and Agent Control Tower on May 24 to facilitate the streamlined creation and governance of AI agents.

An Agentic Future

A year ago Boomi introduced six AI agents. Lucas noted that today there are more than 33,000 agents within the collective customer base. With this many agents running on platforms, it is vital that they are trusted, managed, and effectively governed. For this, Boomi collaborated with Amazon Web Services (AWS) to build Agent Control Tower, which will watch agents, understand what they do, apply policies, and allow organizations to effectively govern them.

Boomi will make Agent Designer available within the Boomi Platform and customers will be able to deploy unlimited no-code agents and up to 100,000 messages without any additional cost. A pro enterprise edition will be offered with additional governance features. The company plans to continue developing and expanding their agent marketplace, with hundreds of new agents being shared in the future.

During the keynote Lucas also announced that Boomi had entered into an agreement to acquire the managed file transfer platform Thru Inc. This will play an important role with the support of multi-modal AI in which files, video, and text all matter and must be interacted with in a secure manner.

Still, Lucas emphasized that any AI should augment human capabilities, not replace them. He added that humans remain critical for guiding, creating, and contextualizing AI agents, with AI serving as a powerful tool to enhance human potential rather than a replacement for human creativity and decision-making.

Two of Lucas’ guests on stage echoed this sentiment. Paul Fipps, President of Global Customer Operations at ServiceNow, suggested that AI will help people spend less time on mundane tasks and more time on innovation. Rahul Pathak, Vice President for AI and Data GTM at AWS, was also optimistic and expected that AI will allow humans to achieve more and create new opportunities.

What this means for SAPinsiders

Integration is a crucial topic for SAPinsiders. With the upcoming end of mainstream maintenance of SAP Process Integration and SAP Process Orchestration at the end of 2027, many SAP customers need to update and replace integration capabilities. As landscapes become increasingly hybrid, having the right integration tools is vital. This is especially true with only 18% of SAP customers today running environments that consist predominantly of SAP solutions.

While there is a growing interest in SAP Integration Suite, the fact that over 90% of SAP customers need to support SAP to non-SAP integration scenarios means that SAP customers have frequently looked at Boomi to address these integration challenges. This makes it important for SAPinsiders to understand the Boomi platform and Boomi for SAP. This is especially true for those looking to use AI agents to facilitate the movement of data across the organization even if this is not currently integrated with SAP’s own generative AI assistant Joule.

Just as Lucas emphasized, organizations should focus on the human element of AI and the benefits it can offer versus doing everything possible with AI simply because it can be done, SAPinsiders should ensure their own integration, automation, AI, and orchestration plans are aligned with what is best for the company in the long term. As updating and transformation of legacy integration solutions occurs, make sure that you are building for the future.