Best Practices for mySAP CRM-to-CTI Integration Testing

Best Practices for mySAP CRM-to-CTI Integration Testing

Reading time: 11 mins

Desktop load testing is not the same as testing the integration between mySAP Interaction Center (IC) and the computer-telephony interface (CTI). Learn why and what constitutes an effective mySAP IC-CTI approach. Key Concept The computer-telephony interface (CTI) allows computer systems to act as a call center by linking them to the telephone system. It ensures that calls...

This content is for SAPinsider Monthly Subscription, SAPinsider Annual Subscription, and SAPinsider Premium Annual Subscription members only.
Log In Join Now

More Resources