Avoid Pitfalls When Setting Up the Agent Inbox in SAP CRM 2007

Avoid Pitfalls When Setting Up the Agent Inbox in SAP CRM 2007

Reading time: 11 mins

The agent inbox in SAP CRM Interaction Center can be a centralized location to receive customer and supplier emails. An incoming email triggers a standard workflow, which routes the workflow object to your agent inbox. Find out the client-independent and client-dependent settings you need to make this work. Key Concept The Interaction Center agent inbox…

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