Key Takeaways
What you need to know
The ITSM Connector for SAP Applications seamlessly integrates SAP with your Help Desk system, enabling users to create incidents directly from SAP and significantly reducing ticket resolution time.
With features like automatic routing of tickets, elimination of redundant tickets, and a knowledge base for common error resolutions, the connector enhances support staff efficiency and reduces SAP maintenance costs.
Implementation is quick and easy, with evaluation programs available for testing in various environments, ranging from cloud-based to on-premise installations.
What is ITSM Connector for SAP Applications?
ITSM Connector is an add-on for SAP systems that is installed on the SAP application server. It extends the SAP GUI with a menu item that allows users to report errors directly from the screen where the error happened. It works with R/3 based SAP systems that use the SAP NetWeaver platform (for example SAP ECC, Fiori, SAP BW) and the latest S/4 HANA systems as well.
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