Meet the Speakers

  • Don Ingle

    Industry Executive Advisor for State, Local and Education, SAP

  • Marilyn Howard

    IT Senior Manager - ERP, ITPS, Bernalillo County

  • Steve Hawkes

    Director of Information Technology, City of Charlottesville

From bold ERP reinvention to pragmatic citywide modernization, this session highlights two distinct public sector transformation journeys that demonstrate how governments can better serve their communities while doing more with limited resources. Bernalillo County, NM is taking a greenfield path from ECC to SAP S/4HANA, using SAP Signavio to uncover process pain points and guide fact-based business transformation—resetting decades of complexity to enable standardization, agility, and data-driven operations.

The City of Charlottesville, VA, recently went live on SAP S/4HANA through RISE with SAP, modernizing finance, utilities, and core city operations on a unified platform. Facing the realities of a smaller municipality with limited resources, Charlottesville demonstrates that meaningful modernization is achievable through strong executive alignment, a disciplined implementation approach, and a focus on long-term operational effectiveness. Join this session to compare the decision drivers, implementation strategies, and early outcomes across these two modernization journeys—and leave with practical lessons for planning your own SAP transformation, whether you’re embarking on a comprehensive ERP modernization or building a right-sized roadmap for your city or county.

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  • Compare the benefits, tradeoffs, and decision drivers of two very different SAP S/4HANA modernization approaches—greenfield reinvention with SAP Signavio versus a RISE with SAP citywide go-live.
  • Evaluate your organization’s readiness for ERP modernization by identifying the key business, process, and resource considerations that shape a realistic 2027 roadmap.
  • Identify best practices for reducing implementation risk through executive alignment, business process transformation, and disciplined project planning.
  • Develop a practical, right-sized modernization roadmap that aligns with your organization’s size, priorities, and long-term operational goals—and simplifies decades of complex processes instead of recreating them.