Surprising Insights on Leveraging Customer Experience: An Interview with Shaivali Shah (Podcast)

Reading time: 2 mins

ManagementSAPexperts/CRM Associate Editor Antoine Cadot-Wood interviews Shaivali Shah to learn about the surprising results of the 2011 Customer Experience Radar, and how you can learn how to leverage customer experience in your own business. Did you invest in a loyalty program this year? You might want to rethink your investment: customers taking Pricewaterhouse Coopers’ 2011...

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