Basis Technologies Launches Klario to Deliver Intelligent Change Management for SAP Enterprises

Basis Technologies unveiled Klario, a new AI-powered platform designed to transform how organizations manage change within SAP environments at SAP’s Sapphire conference in Orlando. The announcement marks a significant advancement in the evolution of change management for SAP Cloud ALM customers. 

Backed by over 25 years of SAP expertise and a customer base that includes global brands like Honda, Vistaprint, Booking.com, Kimberly-Clark, and 3M, Basis Technologies positions Klario as a foundational step toward “Intelligent Change Management” (ICM). By aggregating and analyzing anonymized data from real-world SAP change initiatives, Klario empowers enterprises to make smarter, faster, and more transparent decisions. 

“Klario is a generational leap forward, equipping organizations with the tools to manage change more intelligently,” said Martin Metcalf, CEO of Basis Technologies. “We are unlocking the SAP community’s vast knowledge by providing access to a range of executed change management programs, enabling teams to design the most suitable program for their needs and drive better outcomes.” 

AI Blueprints for Change 

Unlike traditional approaches that rely heavily on manual processes and fragmented insights, Klario leverages AI to provide curated “blueprints” for change. These are based on successful transformations executed by SAP customers across industries, all while preserving enterprise IP and sensitive data. The platform uses SAP transport content and SAP Cloud ALM metadata to create context-aware guidance, giving change teams a data-informed foundation for decision-making. 

“This ability to democratize change intelligence – helping to reduce fear, uncertainty and costs that delay critical changes – will significantly help businesses,” added Metcalf. “Through Klario, businesses that use SAP solutions can gain better control, clarity and confidence to drive smarter, faster change in a software-defined world.” 

SAP leaders echoed the platform’s alignment with its innovation strategy. “Klario from Basis Technologies was designed with SAP strategy in mind and has SAP technology at its heart,” said Dr. Wieland Schreiner, Senior Vice President SAP Application Life Cycle Management at SAP SE. “It’s an intelligent solution that complements the end-to-end SAP integrated toolchain designed to help businesses using SAP Cloud ALM accelerate change, gain expertise, and drive more transparent decision making with clean core innovation.” 

Enterprise leaders are also expressing confidence in Klario’s impact. “Change is the only constant for global organizations,” said Charles Ahn, Director of SAP Technology Integration and Enablement at Kimberly-Clark. “The ability to draw on real-world SAP implementations to make the right changes faster is an exciting one, spearheaded by Basis Technologies which has an unrivalled track record of supporting large SAP customers with innovative solutions.” 

With Klario, Basis Technologies is setting a new standard for change intelligence in the SAP ecosystem—one rooted in real-world results, powered by AI, and introduced at the industry’s largest stage. 

What This Means for SAPinsiders 

Intelligent Change Management accelerates transformation. Klario empowers SAP customers to make faster, data-driven decisions by leveraging AI to analyze real-world change initiatives across industries. This enables IT and business leaders to adopt proven approaches, reducing risk and time to value during SAP transformations. 

Community-sourced insights reduce cost and complexity. By tapping into anonymized data from successful SAP change programs, Klario helps democratize access to change intelligence. Organizations can confidently plan changes with context-aware blueprints, minimizing the guesswork and delays that typically hinder large-scale ERP updates. 

Designed to complement SAP Cloud ALM and clean core strategy. Klario integrates directly with SAP Cloud ALM and aligns with SAP’s clean core principles, enabling enterprises to modernize while maintaining governance and system integrity. Its AI-powered capabilities support transparency, agility, and innovation across complex SAP landscapes.