Add solutions Without Adding Complexity with SAP Integration Suite
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Key Takeaways
⇨ SANTALUCÍA embarked on a digital transformation journey to enhance customer service and operational efficiency by unifying its IT systems through the SAP Integration Suite.
⇨ The integration process involved migrating 198 interfaces and connecting various on-premise and cloud systems, enabling real-time data access and automation for improved responsiveness to customer needs.
⇨ By leveraging the capabilities of SAP Integration Suite, SANTALUCÍA streamlined its operations and empowered employees with immediate access to critical information, thus enhancing overall customer service.
In today’s dynamic digital landscape, seamless collaboration and real-time information sharing across systems and applications are vital—not just for smooth internal operations but also for effective partnerships with internal and external stakeholders. To stay agile and responsive to evolving market demands, businesses need to go beyond merely integrating applications across their intricate ecosystems.
This was the case for SANTALUCÍA, a top insurance provider in Spain, that undertook a digital transformation journey to improve customer service, streamline operations, and future-proof its business. By implementing SAP Integration Suite with support from SAP and partner T4S, the company unified its IT systems, integrating on-premise and cloud solutions for real-time data access and automated processes.
Challenge: SANTALUCÍA, a leading insurance leader, wanted to unify its on-premise and cloud systems, and equip its customer service staff and sales agents to pull relevant information quickly and reliably from multiple systems. The company wanted to enable faster responses to customer emergencies and greater agility in adapting to evolving business demands. While the company had been transitioning from manual, paper-based processes to digital tools over the past few years, the lack of integration and standardized processes across the organization hindered automation and best practice adoption, affecting efficiency.
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Solution: As a long-time SAP user, the insurance company partnered with SAP to design and implement a new integration platform to evolve into a connected, intelligent enterprise. The company migrated 198 interfaces from SAP Cloud Integration in the Neo Environment to SAP Integration Suite, a cloud-based integration platform offered through SAP Business Technology Platform. The platform connected systems across the organization, enabling seamless integration and automation between on-premise and cloud environments.
The company leveraged SAP Integration Suite within the SAP Business Technology Platform, alongside support from SAP’s customer success team and partner T4S, to connect a range of previously isolated systems. This integration enabled real-time data sharing across applications. The implementation team utilized pre-built Open Connectors and API Management in SAP Integration Suite to migrate five interfaces, linking over seven third-party systems.
Results: SAP Integration Suite not only supported connections between SAP and third-party applications, integrating critical systems like SAP ERP, SAP CRM, and SAP Financial Information Management, alongside its core Gateware insurance claims platform, it also connected with cloud-based tools like SAP SuccessFactors, Salesforce, and Microsoft 365, creating a hybrid, streamlined digital ecosystem. By integrating on-premise and cloud-based SAP and non-SAP systems, the company streamlined and automated its business processes, providing employees with real-time access to critical data—empowering them to deliver exceptional customer service.
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