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The telecommunications industry falls within the broader sector of information and communication technology. The industry is made up of all telecommunication companies and internet service providers and plays a very strategic role in the evolution of mobile communications and the information society. This sector is a promising and fast-growing sector but more than anything else, this sector has become the genesis for growth, innovation, and disruption in many other industries as well. Mobility and low information latency are becoming more and more prevalent across industries as well as in our society. The telecommunication industry drives and supports innovation in a plethora of areas and is the underlying foundation behind technologies like streaming media, Industry 4.0, digital payments etc.
Telecommunication Industry and SAP Technology Ecosystems
The telecommunications industry falls within the broader sector of information and communication technology. The industry is made up of all telecommunication companies and internet service providers and plays a very strategic role in the evolution of mobile communications and the information society. This sector is a promising and fast-growing sector but more than anything else, this sector has become the genesis for growth, innovation, and disruption in many other industries as well. Mobility and low information latency are becoming more and more prevalent across industries as well as in our society. The telecommunication industry drives and supports innovation in a plethora of areas and is the underlying foundation behind technologies like streaming media, Industry 4.0, digital payments etc.
Telecommunication Industry and SAP Technology Ecosystems
Like every other industry, technology is playing the role of an enabler in telecommunication industry as well. As per a benchmark survey from SAP, 81% of telecommunication companies have a digital roadmap in place.
An important area where technology has made a major impact is customer engagement and experience. Within the same benchmark survey highlighted previously, 925 of telecommunications executives believe that digital transformation is dramatically affecting customer engagement. Examples are:
- Machine learning capabilities that simulate and forecast tariff risks and market trends
- Unite asset data on customer use, operations support, and finance at the network level
- Interlock customer data across the network, touchpoints, billing, and finance
Key Considerations for SAP Organizations
In addition to helping enhance the customer experience, technology plays a key role in helping telecommunication companies transform the way they operate. Examples are:
- Digital twin of network assets that monitor, compute, and predict asset health and energy use
- Industry-ready models and content to launch customer service chatbots within weeks
- Platform-based, multisided models for transparent revenue sharing and dealer management
- High-performance, multidimensional cost allocation and granular margin analysis
- Digital collaboration with network equipment and managed service providers for seamless maintenance
- Improved forecast quality and enhanced inventory optimization capabilities
- Unite asset data on customer use, operations support, and finance at the network level
- Interlock customer data across the network, touchpoints, billing, and finance
- Deliver solutions and context-based business models that enable intelligent monetization
36 results
Integrating Appian with SAPOct 31, 2025 — Integrating Appian with SAP Organizations across industries and functions—supply chain management, finance, human resources, manufacturing, procurement, product development, and more—use SAP as their Enterprise Resource Planning solution (ERP). SAP addresses many business needs, but organizations often have to customize their SAP solution to conform to the company’s operations. Fortunately, with Appian, you can quickly deliver applications to your users that extend your SAP business suite.
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Practical Workarounds for SAP Security Notes When Patching Isn’t an OptionOct 24, 2025 — Organizations face challenges in applying SAP security patches due to compliance demands and operational constraints, necessitating strategic workarounds such as network filtering and role management to mitigate vulnerabilities while maintaining system stability.
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APOS at SAPinsider ERP Transformation Summit!Oct 21, 2025 — APOS is looking forward to joining the SAP community in New Orleans at SAPinsider ERP Transformation Summit as a proud sponsor. Join us for a collaboration session on “Generating & Delivering Personalized Financial & Operational Reports on Multiple Platforms” in our booth at 10:05 Oct 22. Finance and operations teams modernizing their SAP Analytics and […]
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Inmarsat and AWS – Safe Passage to the CloudAug 19, 2024 — Inmarsat collaborated with Infosys and AWS to analyze solutions and review options for moving to the cloud. As their systems integrator, we leveraged the Safe Passage Methodology (part of Infosys Cobalt) to migrate their SAP environment to the cloud in just 7 months – on time and within budget.
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