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SAP Media and Entertainment is helping companies deliver personalized media experiences in response to changing consumer tastes and habits, emerging new technologies, and disruption across traditional business models. Today, roughly 83% of the global media companies in the Forbes 2000 are running SAP. Although content remains important, it can no longer be the only focus. A holistic approach that considers all aspects of the user experience is now necessary to succeed. To stay at the forefront of competition, media and entertainment companies must align the best content with the best customer experience. SAP Media and Entertainment is enabling sustainable business model innovation across the industry.
SAP Media and Entertainment key capabilities:
SAP Media and Entertainment is helping companies deliver personalized media experiences in response to changing consumer tastes and habits, emerging new technologies, and disruption across traditional business models. Today, roughly 83% of the global media companies in the Forbes 2000 are running SAP. Although content remains important, it can no longer be the only focus. A holistic approach that considers all aspects of the user experience is now necessary to succeed. To stay at the forefront of competition, media and entertainment companies must align the best content with the best customer experience. SAP Media and Entertainment is enabling sustainable business model innovation across the industry.
SAP Media and Entertainment key capabilities:
- Customer experience includes customer data management, consent management, omnichannel engagement, loyalty management, experience management, and smart recommendation
- Content management includes content development, content production management, distribution and monetization rights/license tracking, audience insights, and content financials, such as royalty management.
- Content monetization includes commerce solutions, business model configuration, entitlement management, customer data management, customer behavior insights, and profitability analysis.
- Business model transformation includes content development management, content production budgeting, spend management, subscription and revenue management, content financials
SAP Road Map for Media and Entertainment include:
- Current release highlights: 360-degree customer view with data insights, profitability analysis on content, multi-sided revenue sharing management
- Upcoming innovations: Smart content recommendation/discovery, AI/ML-driven customer consumption intelligence, AI/ML-driven monetization intelligence
- Future Plans: Virtual digital identity management, blockchain-based payments, pay-to-earn models, NFTs enforced and executed by smart contracts
SAP software solutions to meet your needs include SAP S/4HANA Cloud, SAP Business Technology Platform, and SAP Business Network Starter Pack.
Key Considerations for SAP organizations:
- Explore SAP CRM-IPM implementation to enhance pricing models for Media and Entertainment organizations. Understand the different types of entertainment industry pricing models, and how they support your company’s needs for calculating royalties and inputting data into SAP CRM-IPM systems.
- Learn how SAP helped validate the growing priority of experience management. This article highlighted the SAP acquisition of Qualtrics which set the stage for continued innovation across SAP Media and Entertainment industry solutions and best practices. For SAP organizations, this transaction helped enable the combination of Qualtrics experience data and SAP operations data to drive core business processes within the media and entertainment industry.
- Evaluate a risk-based approach to optimizing core financial processes. Read this article to see how a well-known technology company in the Media and Entertainment industry, Dolbly Laboratories, reduced its SAP testing burden with automated testing. As a result the company was able to provide end-to-end testing coverage of its core business process housed within SAP,
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Implementing SAP Signavio to Accelerate Adoption & Realize Your Target ValueJun 15, 2023 — Research has shown that organizations with low business process management maturity have higher chances of transformation and major changes failing. Early in the implementation of Aristocrat’s strategy, the Transformation Office conducted an enterprise maturity assessment, identifying that a low process management maturity score. Over the last 18 months we have been investing in a business process management (BPM) capability initiative and in enabling the enterprise to move up the maturity curve. We have already seen major Transformations and business values within our business units ranging from Finance, Field Services and Regulatory & Compliance.
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Sustainability in Sports: Using Technology to Monitor Real-Time Utility DataJun 15, 2023 — Discover how the 49ers sustainability initiative leveraged the power of the Executive Huddle powered by SAP, enabling real-time monitoring of utility usage at Levi's Stadium. Through the installation of 3D-printed water and gas meter readers, anomalies such as leaks can be identified and fixed faster, while historical game data informs utility usage adjustments for large-scale events.
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Idea to Innovation: How the San Francisco 49ers use Real-Time Analytics to Enhance the Fan Experience Jun 14, 2023 — Learn how the San Francisco 49ers leverage real-time analytics and SAP technology to enhance the fan experience by resolving stadium issues and optimizing operations in minutes. Discover how the Executive Huddle, powered by SAP Analytics Cloud and SAP BTP, enables real-time data visualization and actionable insights, leading to a significant increase in fan satisfaction.
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Consumers are Rethinking Their Relationship to SubscriptionsMay 1, 2023 — According to The Wall Street Journal, people are reviewing and cancelling their subscriptions—what does that mean for subscription billing software vendors and organizations deploying them?
In this article, we will explore some of the most common complaints that users have with the subscription model of business, why cancellations are so difficult, how to implement smart cancellations and renewals, and much more.
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Major Fiber-optic Cable Network Wins with SAP Archiving Solution and Consolidated Data SystemsDec 21, 2022 — GasLINE GmbH & Co. KG (GasLINE) runs one of the biggest fiber-optic cable (FOC) networks in Germany, spanning over 10,000 km. Fast and easy access to critical legacy data is essential to its business. This data is used to issue invoices, verify insurance claims, or check and adjust customer contracts. The company needed a solution that would comply with German legal requirements regarding data, support internal processes, and keep the total cost of ownership (TCO) to a minimum.
Register below to read a case study about how GasLINE now relies on an information management platform that meets its business needs.
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How a Digital Integration Hub Is a Business Game-Changer in the Experience EconomyJun 30, 2020 — Every SAP customer is concerned with ways to safeguard and optimize their many different sources of revenue. When rapidly evolving business environments are thrown into the mix, how can these organizations stay best informed to know that all the systems contributing to the revenue stream are communicating and integrating data properly? SAP recommends companies consider a Digital Integration Hub to deliver excellence at scale and tangible business value. Read this article and hear how the following SAP customers, among others, are following this advice to great success:
-- Learn how the San Francisco 49ers organization used SAP Cloud Platform Integration Suite and SAP Analytics Cloud to integrate data in real time from several cloud-based and on-premise sources and present an integrated view to decision makers via an Executive Huddle cockpit.
-- Discover how Endress+Hauser used SAP Data Intelligence to evolve from maintaining data siloes to following an approach centered on data thinking.
-- Understand how Centrica plc, which supplies electricity and natural gas to millions of customers, used SAP Cloud Platform to provide digital access to customers to improve service, lighten the load on call center staff, and increase customer satisfaction.
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Launching Platforms for Personalized, Behavioral, Customer-Centric Engagement in Banking and InsuranceApr 15, 2020 — Learn how Discovery Group recently partnered with SAP to extend its offerings to provide personalized, behavioral, customer-centric engagement, journeys, and outcomes for its members. On the insurance side of the business, Discovery Health created a unique program to incentivize healthy behavior through its Vitality brand, rewarding members for their healthy living choices. On the banking side, it introduced the “world’s first behavioral bank,” Discovery Bank, which offers clients personalized interest rates and banking offers based on an individual’s behavior, such as paying bills on time or saving money. This case study showcases how its possible to differentiate by applying accumulated data in new ways to improve experiences.
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Discovery, Inc. Debuts New Financial ProcessesJan 23, 2019 —
Three billion people across 230 countries currently consume lifestyle entertainment from Discovery, Inc. — a company that creates more than 8,000 hours of original programming in 50 languages each year and distributes television and digital content globally. After experiencing fast domestic and international growth, and with day-to-day accounting functions spread across offices in more than 20 countries, the company knew it could benefit from global standardization of controls and governance of its SAP landscape. In an effort to standardize and automate its financial close and journal entry process, Discovery, Inc. integrated its SAP ERP system with BlackLine solutions — Account Reconciliations, Journal Entry, and Task Management. Learn how the business now benefits from stronger financial controls, more efficient audit processes, and an improved journal entry workflow.
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