• SAP Customer Experience
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Customer At the Core: How Leading Brands Connect Experience to Profit

SAPinsider Expert Exchange Customer Experience Season 1 Episode 4

• 

  Robert Holland

  Vice President and Research Director, SAPinsider

• 

  Andreas Falbesoner

  Head of Group IT @ Eurogast

In Episode 4 of the SAP CX Expert Exchange series, Robert Holland speaks with Eurogast’s Andreas Falbesoner about how the company blends personal relationships with flexible, data driven tools to keep customers at the center of its operations. Their discussion highlights how integrated ERP and customer experience systems, supported by emerging AI capabilities, help Eurogast strengthen loyalty, streamline ordering, and respond quickly to shifting demand.

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Watch Season One Now!

In Episode 4 of the SAP CX Expert Exchange series, Robert Holland speaks with Eurogast’s Andreas Falbesoner about how the company blends personal relationships with flexible, data driven tools to keep customers at the center of its operations. Their discussion highlights how integrated ERP and customer experience systems, supported by emerging AI capabilities, help Eurogast strengthen loyalty, streamline ordering, and respond quickly to shifting demand.

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